IT Service & Architecture Courses

AI+ Telecommunications™ explores how artificial intelligence is transforming the telecom industry — from network optimization and predictive maintenance to customer experience, security, and IoT integration. Learners will master the tools, techniques, and ethical considerations needed to leverage AI in real-world telecom environments.

The AI+ Architect Certification is an advanced program designed for cloud architects, providing a deep dive into Artificial Intelligence (AI) and its practical implementations. The curriculum begins with core neural network principles and progresses to advanced topics such as optimization, hyperparameter tuning, and regularization. Learners work with AI architectures including Recurrent Neural Networks (RNNs), Long Short-Term Memory networks (LSTMs), Transformers, and Convolutional Neural Networks (CNNs), applying them in Natural Language Processing (NLP) and computer vision projects.

Secure Digital Environments: Leverage AI-Powered Technologies The AI+ Cloud Certification is designed for developers and IT professionals aiming to integrate Artificial Intelligence (AI) with cloud computing. As organizations increasingly rely on cloud technologies for scalability and efficiency, experts capable of seamlessly embedding AI into cloud systems are highly sought after. This certification covers advanced cloud infrastructure, AI model deployment, and cloud-based AI applications, equipping learners to innovate and excel in their organizations.

This certification provides an in-depth study of networking, combining foundational concepts with advanced applications through the use of Artificial Intelligence (AI), automation, and emerging technologies. You’ll develop a solid understanding of key networking principles such as LAN, WAN, and network security, while also exploring advanced areas like 5G, IoT networking, and cloud-based systems. Hands-on labs and practical projects ensure you can apply these skills in real-world scenarios, enhancing both your theoretical knowledge and technical proficiency.

The DevOps Foundation certification offers a foundational overview of key DevOps concepts and practices. It provides insights into uniting software development and IT operations through automation, teamwork, and ongoing enhancement. The course emphasizes processes like continuous integration, system monitoring, and managing the software lifecycle, while also addressing the cultural and organizational shifts needed for effective DevOps implementation

The ITIL 4 Digital and IT Strategy course provides the essential tools to influence strategic business decisions, create digital strategies aligned with business objectives, navigate digital disruption, and adopt emerging practices to address evolving challenges. Develop the expertise to drive strategic decision-making, manage digital disruption, evaluate risks, and implement effective solutions that enhance organizational value, foster innovation, and support sustainable growth.

The globally recognized ITIL 4 High-Velocity IT certification equips you with in-depth knowledge of digital organizations and high-velocity operating models, enabling rapid service and product delivery while maximizing value creation. This course provides a thorough understanding of high-velocity environments, covering essential concepts, principles, and techniques. You’ll delve into fast-paced development, resilient operations, co-created value, and compliance assurance, giving you the skills to deliver services efficiently and sustainably.

Site Reliability Engineers (SREs) play a vital role in operations, assisting development teams to enhance productivity and efficiency. This course highlights how SREs improve system stability, predictability, and scalability, while monitoring key metrics to drive ongoing enhancements. Begin your SRE training today!

Site Reliability Engineers (SREs) take on key operations roles, assisting development teams while boosting productivity and efficiency. This course explores how SREs enhance system stability, predictability, and scalability, while monitoring critical metrics to drive continuous improvements. Start your SRE training today!

Our course thoroughly covers the DevOps Institute's SRE℠ curriculum, providing in-depth education on site reliability engineering and its impact on delivering and scaling high-quality services. Starting with SRE principles and methodologies, the program explores their practical application and how they can optimize your workflow and operations.

In today’s rapidly evolving landscape, security is essential for organizations that frequently deploy new code. DevSecOps strengthens the DevOps approach by embedding security and compliance throughout the development pipeline, ensuring all team members follow best practices. The updated DevSecOps V 2.0 curriculum provides the necessary tools, knowledge, and strategies to cultivate and enhance DevSecOps cultures effectively.

The ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) module is designed for IT professionals seeking to enhance collaboration, service assurance, and continuous improvement within IT service management. This course equips learners with practical skills and strategies to optimize IT services, align them with business objectives, and drive efficiency in a dynamic IT environment.

The ITIL 4 Specialist: Plan, Implement, and Control module is part of the ITIL 4 Practice Manager certification track. It enables professionals to demonstrate their understanding and application of the five ITIL Management Practices, helping organizations enhance value at both strategic and operational levels.

The ITIL 4 Specialist Acquiring & Managing Cloud Services training is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. This certification explores the concept of the ‘cloud services user journey’, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle. Using the ITIL framework, it explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value.

ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of the ITIL 4 Practice Manager modules that help individuals demonstrate their understanding and implementation of the principles contained in the five ITIL Management Practices to maximize value at both the strategic and operational levels. This is an eLearning course (self-paced study) accesible anytime with an official exam voucher included

ITIL® 4 Strategist: Direct, Plan & Improve provides IT professionals with the practical skills required to create a "learning and improving" IT organization with a strong and effective strategic focus. The module covers the impact and effect of Agile and Lean working methods and how they can be utilized to an organization's advantage. It provides a practical and strategic method for planning and implementing continuous improvement with the necessary agility.

During this course you will learn the basics of the ITIL® 4 Specialist Drive Stakeholder Value. The course develops an understanding of the different steps a service provider must analyze to develop their Customer Journey. The goal is that customers and stakeholders have positive experiences of the relationship with their service provider (Customer/User Experience). This requires an understanding of the stakeholders' experiences of different contacts with the service provider. The experiences are established at different touchpoints and the course teaches you how to identify and improve the value experience at these touchpoints.

In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services. The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.

The CompTIA Linux+ certification is a vendor-neutral credential designed to validate the skills and knowledge required to manage, administer, and troubleshoot Linux systems. It is intended for IT professionals who want to demonstrate their expertise in working with Linux-based operating systems, which are widely used in various environments such as data centers, cloud infrastructure, and software development. The version of this certification is CompTIA Linux+ XK0-005.

The ITIL®4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management. ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together. ITIL 4 enables IT teams to continue their important role in modern business strategy.

The CompTIA Server+ certification course is designed for IT professionals who want to expand their skills in server management, maintenance, and troubleshooting. This course covers the essential concepts required for configuring, supporting, and managing servers in a business environment. It prepares individuals for the CompTIA Server+ (SK0-005) exam and equips them with the knowledge needed to ensure optimal server performance, reliability, and security.

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes that form a service management system for effectively delivering services to the business and its customers. ISO/IEC 20000 establishes the requirements and provides the details to implement an effective Service Management System required to deliver high-quality IT services and guidance on demonstrating compliance with the standard. ISO/IEC 20000 Foundation is the entry-level certification. Candidates will learn how the standard operates in a typical IT service provider organization.

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore how digital organizations and digital operating models work in so-called High-Velocity environments. It will familiarize you with working practices like agile and lean management and technologies such as automation testing, cloud, and more. It is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), who work toward delivering high velocity IT. This course is based on the ITIL® 4 Specialist: High-Velocity IT certification. The course deals with the details of digital transformation and helps organizations develop towards a convergence between organization and technology, or alternatively establish a new digital organization.

During this eLearning course you will learn the basics of the ITIL® 4 Specialist Drive Stakeholder Value. The course develops an understanding of the different steps a service provider must analyze to develop their Customer Journey. The goal is that customers and stakeholders have positive experiences of the relationship with their service provider (Customer/User Experience). This requires an understanding of the stakeholders' experiences of different contacts with the service provider. The experiences are established at different touchpoints and the course teaches you how to identify and improve the value experience at these touchpoints.

In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services. The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.

ITIL® 4 Leader: Digital & IT Strategy (ITIL 4 DITS) module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. It is based on the ITIL module ITIL 4 Leader, Digital and IT Strategy (DITS), and is the ITIL Intermediate course aimed at leaders and strategists. This course brings a new perspective to the ITIL suite by elevating the discussion of ITIL concepts to a strategic level for business leaders or those who work closely with senior management.

AVC's ITIL® 4 Foundation is the most accepted foundation-level ITIL certification available for IT professionals. The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role in supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization. Courses on this page provided in partnership with iLEARN (ATO/Affiliate of AXELOS Limited)

ITIL® 4 Strategist Direct Plan and Improve (ITIL 4 DPI) is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. The course supports organizations that see governance and continuous improvement as an important part of being able to meet current and future needs within, for example, service strategies, collaboration models, partner collaborations, competence provision, digitization, etc.

The CompTIA A+ Core 2 certification course focuses on the software, security, and operational aspects of IT, complementing the technical skills learned in Core 1. It equips candidates with the knowledge to support operating systems, implement security measures, and follow best practices for IT operations.

The CompTIA A+ Core 1 & Core 2 course is a comprehensive training program designed for individuals looking to build a solid foundation in IT. Covering both hardware and software essentials, this course provides the knowledge and practical skills needed to troubleshoot, maintain, and secure IT systems. Upon completion, students will be well-prepared to take and pass both the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams, earning the highly regarded CompTIA A+ certification.

The CompTIA A+ Core 1 certification course provides foundational knowledge and skills necessary for entry-level IT roles. It is designed to validate technical expertise in hardware, networking, and troubleshooting. Core 1 focuses on the technical aspects of IT infrastructure, preparing candidates for roles that involve device configuration, support, and maintenance.

CompTIA Security+ SY0-701 is a globally trusted certification that validates foundational, vendor-neutral IT security knowledge and skills. As a benchmark for best practices in IT security, this certification training covers network security and risk management principles. Important stepping stone to start and develop a successful career in IT and cyber security. This trusted credential not only validates your fundamental understanding of information security, but also demonstrates your competence in dealing with various security challenges and implementing effective security measures. The version of this certification is CompTIA Security+ SY0-701. (* We will always make sure you get the latest version)

The CompTIA Network+ course is a widely recognized certification program designed to validate foundational networking knowledge and skills. It is offered by CompTIA (the Computing Technology Industry Association), which is a globally respected provider of IT certifications. The version of this certification is CompTIA Network+ N10-009.

With the introduction of FitSM, the open source, lean ITSM (IT Service Management) standard, the service management industry has a lean approach to taking advantage of the most widely used best practices. What does FitSM offer that you don't already know? The short answer is that you should use the guidelines alongside your ITIL® or service management implementation program. It will lead to faster and more visible results and success. This article provides a few recommendations for you to consider.

CompTIA Cybersecurity Analyst (CySA+) is a performance-based qualification for cybersecurity analytics. With proven expertise in security analysis, intrusion detection and response, CompTIA Cybersecurity Analyst (CySA+) certified candidates are highly sought after by companies facing the latest technology, threats and expectations of the digital age. They can also identify and combat malware and advanced persistent threats (APTs), increasing the threat landscape across different network types. The version of this certification is CompTIA CySA+ CS0-002.

CompTIA SecurityX formerly known as Advanced Security Practitioner (CASP+) is an advanced cybersecurity certification for security architects and senior security engineers responsible for leading and improving an organization's cybersecurity readiness. Information security threats are increasing worldwide. Organizations are increasingly concerned about lacking trained IT security personnel who can effectively direct and manage overall cybersecurity resiliency for the next attack. SecurityX aligns with the advanced skills security architects and senior security engineers need to effectively design, implement, and manage cybersecurity solutions in complex enterprise networks.

Certified Agile Service Manager (CASM)® is a two-day training course that helps delegates provide an introduction to Agile Service Management, the application and integration of agile thinking into service management processes and process design projects. The course fully prepares you to pass the Certified Agile Service Manager® (CASM) exam.

Prepare to manage containerized workloads and services with Container Orchestration using Kubernetes Training course. It covers all of the aspects, including application lifecycle management, installation, configuration and validation, networking, scheduling, security, cluster maintenance, core concepts, Azure Kubernetes, storage, and more.

The purpose of COBIT® 2019 Certification is to equip professionals with the knowledge and skills needed to implement and manage a robust IT governance framework that aligns IT operations with business goals. By earning this certification, individuals and organizations can ensure that IT systems and processes are effectively governed, managed, and optimized to create value and mitigate risks.

The world of DevOps has grown by leaps and bounds, with new tools and platforms emerging daily. With all these tools comes the responsibility to effectively manage the DevOps processes and integrations. In this Azure DevOps Solution Expert Bootcamp, you will learn to Understand the role of transformation planning, project selection, and team structure in DevOps, Demonstrate Git Version Controlling, Understand Build Strategy and its Implementation, Integrate Azure Pipelines, Monitor AKS Cluster from Azure Monitor, Deploy a multi-container application to AKS, Configure Azure IaaS and PaaS, Set up Azure Service Fabric and much more. Azure DevOps Solution Expert Bootcamp blends online self-paced videos that teach you the concepts, frameworks, and tools; live virtual classes that provide context and industry examples; and hands-on course-end and capstone projects that help you apply your skills in context and crystallize your learnings.

Learn to manage multi-vendor IT environments, enhance collaboration, and boost service delivery. SIAM is designed to validate a professional's understanding of the fundamental concepts and terminology of Service Integration and Management (SIAM). It equips individuals with a comprehensive grasp of SIAM's core principles, enabling them to navigate the complexities of IT service management confidently.

The VeriSM™ Foundation Certification is a globally recognized credential that provides a comprehensive understanding of the VeriSM approach to service management. VeriSM (Value-driven, Evolving, Responsive, Integrated Service Management) offers a flexible framework designed for the modern digital era, helping organizations deliver value-driven services by integrating management practices, emerging technologies, and organizational capabilities.