ITIL® Service (Version 5) - Classroom (Exam Included)
2.650,00 EUR
- 2 days
Build the expertise to deliver reliable, high-quality digital services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this advanced certification equips you with practical skills to design, operate, support, and continually improve services that create measurable business value. You'll learn how to align people, processes, technology, and governance to enhance service performance, customer experience, and organizational resilience in today's digital and AI-enabled environments.
Key Features
Language
Course and materials are in English
Level
Beginner – intermediate level
2 days (16 hours) live classroom
with accredited trainers and 21 hours recommended study time
Exercises and solutions
Downloadable PDF documents with detailed content (slides, explanations)
Online Exam voucher valid for 1 year
Official ITIL5 e-book included with the exam
Certificate
Certificate of completion available
Learning Outcomes
At the end of this course, you will be able to:
Explain
Explain the principles of digital service management.
Support
Design, deliver, and support services throughout their lifecycle.
Align
Align people, processes, and technology to improve service outcomes.
Apply
Apply continual improvement to enhance service quality and resilience.
Deliver
Deliver greater value through customer-focused service management.
Prepare
Prepare for the ITIL Service (Version 5) certification exam
What’s New
in ITIL (Version 5)
Built for digital-first, AI-enabled organisations, this course delivers hands-on guidance for managing digital products, platforms, and services within one unified, value-focused lifecycle. You’ll gain practical skills to boost service performance, achieve measurable business results, and improve customer and user experiences.
Whether you’re growing your career or transforming the way your organisation operates, ITIL® 5 offers a strong competitive advantage. It marks the starting point of your ITIL pathway, leading to a globally recognised certification and progression to advanced levels.
- Integrated, Expanded Framework: Goes beyond traditional ITSM to include digital products, platforms, and services within a single value-driven model.
- AI-Ready by Design: Created with AI at its core, offering clear guidance on responsible, ethical, and transparent AI adoption.
- End-to-End Lifecycle Alignment: Brings product and service management together across design, delivery, operation, and continual improvement to break down silos and sustain value creation.
- Experience-Focused Value Delivery: Centres on customer, user, and employee experience, prioritising measurable outcomes over rigid processes.
Course timeline
Service Discovery & Design
Lesson 01
Learn how to identify service opportunities, define requirements, and design customer-focused solutions that align with business objectives.
Building Service Capabilities
Lesson 02
Explore how organisations acquire, develop, and integrate people, technology, and external resources to deliver reliable and scalable services.
Service Transition & Operations
Lesson 03
Understand how services are deployed, operated, and maintained to ensure stability, performance, and business continuity.
Service Delivery & Support
Lesson 04
Discover best practices for delivering high-quality services, supporting users, and driving continual improvement to maximize customer value.
Who Should Enroll in this Program?
ideal for anyone working with digital products and services who want to understand how modern organisations manage digital products, services, and value delivery
IT Service Managers and Service Delivery Managers
IT Operations and Support professionals
ITSM consultants and practitioners
Digital service and product managers
Professionals pursuing the ITIL Managing Professional (Version 5) certification
Anyone responsible for delivering and improving IT-enabled services
Prerequisites
Prerequisites
- Hold an ITIL Foundation (Version 5) or any ITIL 4 certification.
- Complete an accredited ITIL Service (Version 5) training course before taking the exam
Exam & Certification Details
Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Service (Version 5) examination.
Exam Format
- Duration: 90 minutes
- Format: Closed book
- Questions: 40 multiple-choice questions
- Pass Mark: 28/40 (70%)
Candidates who successfully pass the exam will receive the official ITIL® Service (Version 5) certificate issued by PeopleCert. This certification contributes toward the ITIL Managing Professional (Version 5) designation and is subject to the PeopleCert Continuing Professional Development (CPD) programme.
Licensing
and equality policy
Licensing and accreditation
ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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