Resources

Problem management in ITIL focuses on identifying root causes of recurring incidents, preventing future disruptions, and improving service stability. This guide explains objectives, processes, roles, and benefits.

Service management in ITIL explains how organizations design, deliver, operate, and improve IT and digital services to create value for customers and the business. This guide covers key concepts, principles, governance, and roles.

ITIL is widely recognized as a leading framework for service management, offering practical guidance for the effective management of IT and digital services.

Discover why ITIL® 4 Foundation is essential for modern IT service management. This comprehensive guide explains the framework’s key features, benefits, guiding principles, and real-world impact. Plus how Adding Value Consulting’s accredited training helps you get certified.

Adding Value Consulting (AVC) is now an official Authorized Training Partner of AI CERTs™, a global leader in role-based certifications for Artificial Intelligence and Blockchain. Through this partnership, AVC expands its portfolio with accredited AI CERTs™ courses, offering professionals and organizations worldwide access to practical, industry-recognized certifications in AI, blockchain, and emerging technologies.