Courses

Lead successful organizational change with the ITIL® Transformation (Version 5) course. As a core module required across all ITIL Version 5 advanced certification pathways, this course equips you with the practical skills to plan, govern, and deliver transformation initiatives that create lasting business value. You'll learn how to manage complex change, align people, processes, and technology, strengthen governance, and leverage AI and automation to build resilient, future-ready organizations

Lead digital transformation with confidence through the ITIL® Strategy (Version 5) course. As a core module of the ITIL Strategic Leader (Version 5) pathway, this certification equips professionals with the skills to develop, implement, and refine business and digital strategies that deliver measurable value. You'll learn how to align technology investments with business goals, strengthen governance, navigate uncertainty, and translate strategic vision into actionable initiatives that drive sustainable organizational success.

Create digital services that customers value and trust with the ITIL® Experience (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this advanced certification focuses on integrating experience-led thinking into service management to improve customer satisfaction, stakeholder engagement, and business outcomes. You'll learn how to design user-centred services, map service journeys, analyse experience data, and apply ITIL best practices to deliver meaningful experiences across the entire product and service lifecycle

Develop the skills to manage digital products that deliver lasting business value with the ITIL® Product (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification teaches you how to manage products throughout their lifecycle by combining product management with IT service management best practices. You'll learn how to align product strategy with customer needs, leverage AI and automation, and integrate frameworks such as DevOps and PRINCE2® to deliver high-performing digital products in today's fast-changing business environment

Build the expertise to deliver reliable, high-quality digital services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this advanced certification equips you with practical skills to design, operate, support, and continually improve services that create measurable business value. You'll learn how to align people, processes, technology, and governance to enhance service performance, customer experience, and organizational resilience in today's digital and AI-enabled environments.

Upgrade your ITIL expertise with the ITIL® Foundation Bridge (Version 5) course. Designed for professionals who already hold an ITIL 4 Foundation certification, this fast-track programme focuses on the latest additions and enhancements introduced in ITIL Version 5 without repeating content you already know. Through accredited training, you'll gain practical knowledge of digital product and service management, value co-creation, AI-enabled service management, and the ITIL Product and Service Lifecycle, ensuring your skills remain aligned with modern industry practices.

Advance your IT service management expertise with the ITIL® Managing Professional Transition (Version 5) course. Designed for experienced ITIL professionals, this fast-track programme enables you to upgrade your existing ITIL qualification to the latest Version 5 without completing every individual module. Through accredited training, official learning materials, and two certification exams, you'll gain the latest knowledge in product and service lifecycle management, experience management, digital transformation, AI-enabled service management, and modern ITIL best practices, preparing you to lead value-driven digital services with confidence.

Lead successful organizational change with the ITIL® Transformation (Version 5) course. As a core module within the ITIL Strategic Leader (Version 5) pathway, this certification equips professionals with the knowledge and practical guidance to plan, implement, and sustain digital transformation initiatives that deliver measurable business value. Through accredited eLearning, official PeopleCert learning materials, practical exercises, and mock exams, you'll learn how to align people, processes, technology, governance, and continual learning to drive resilient, value-focused transformation across your organization

Lead digital transformation with confidence through the ITIL® Strategy (Version 5) course. As part of the ITIL Strategic Leader (Version 5) pathway, this certification equips leaders with the knowledge to align IT strategy, governance, and digital capabilities with organizational objectives. Through accredited eLearning, official PeopleCert learning materials, practical exercises, and mock exams, you'll learn how to develop effective digital strategies, govern modern IT services, manage innovation, and leverage emerging technologies such as AI to deliver sustainable

Deliver exceptional customer and stakeholder experiences with the ITIL® Experience (Version 5) course. As one of the three modules in the ITIL Managing Professional (Version 5) pathway, this certification focuses on designing and managing experience-led digital services that create value for customers, users, employees, and the business. Through accredited eLearning, official PeopleCert materials, practical exercises, and mock exams, you'll learn how to apply the ITIL Experience Model, improve customer journeys, measure service experiences, and embed human-centred practices into modern service management

Develop the skills to create, manage, and continually improve digital products with the ITIL® Product (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification provides practical guidance on managing products throughout their lifecycle—from discovery and design to delivery, support, and continual improvement. Through accredited eLearning, official PeopleCert training materials, practical exercises, and mock exams, you'll learn how to deliver customer-focused digital products that drive innovation, business value, and long-term success.

Develop the skills to design, deliver, and continually improve high-quality IT services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification provides practical guidance on managing digital services by aligning people, processes, and technology to create lasting business value. Through accredited eLearning, official PeopleCert training materials, hands-on exercises, and mock exams, you'll learn how to build resilient, customer-focused services while supporting operational excellence and continual improvement