Name: ITIL Foundation (Version 5) - eLearning (exam included)
Price: 950 EUR
Availability: InStock

Question 1

What is ITIL?

Accepted Answer

ITIL, or Information Technology Infrastructure Library, is a management framework for delivering IT services. This framework helps deliver top-notch IT services and encourages best practices for better planning and organization.

The framework also helps organizations manage risks, introduce better planning and execute incident management practices and digital strategies, and build a scalable IT environment that welcomes growth.

Question 2

What is ITIL Certification?

Accepted Answer

ITIL certifications are more than just training programs. They are a way to prove your qualifications for an IT position. An ITIL certification showcases your knowledge and expertise in the IT service management best practices, processes, terminologies, and techniques prevalent in modern IT.

Many businesses prefer to work with certified employees, as using the ITIL phases for technological solutions can help standardize essential business practices. ITIL professionals are in high demand due to their in-depth knowledge of its frameworks and ability to enhance service quality and business growth. Earning a certification is a solid way to increase your credibility and employment opportunities.

Question 3

What are the benefits of ITIL certification?

Accepted Answer

Securing an ITIL certification has several benefits, including broadening skill sets, managing risks, and efficiently improving service management.

Some of the more prominent ones are-Higher earning potential:
By gaining new methodologies and skills, professionals become more knowledgeable and valuable, boosting their earning capacity.

Increased Efficiency And Effectiveness:
ITIL frameworks are known to enhance the efficiency and effectiveness of professionals, improving their competence and productivity.

Better Risk Management:
With an ITIL certification, professionals can effectively identify and manage risks. This involves controlling and mitigating risks and implementing cost-effective risk management strategies.

Question 4

What’s the difference between ITIL® 4 and ITIL® 5?

Accepted Answer

ITIL® 5 extends ITIL 4 by introducing updated practices, AI-ready guidance, a unified approach to product and service lifecycles, and a stronger emphasis on experience and measurable results. ITIL® 5 builds on ITIL 4 to create a future-focused framework for managing digital products, services, and value delivery.

AI-Native, Digital-First – Designed for fast-moving, AI-enabled organizations

End-to-End Lifecycle Coverage – Supports both services and digital products

Experience & Value Led – Prioritizes measurable outcomes and customer experience

Flexible and Practical – Easy to apply in real-world environments

Role-Aligned Guidance – Clear structure for faster adoption

ITIL 4 Compatible – Protects and extends existing ITIL investments

Question 5

Is ITIL 5 replacing ITIL 4?

Accepted Answer

No plan for replacement at the moment. ITIL (Version 5) isn’t a rejection of ITIL 4 — it’s a thoughtful evolution that brings the framework into the modern era of digital products, integrated value creation, and responsible AI adoption. Your current ITIL 4 knowledge is still valuable and recognized; the key is choosing the right time to transition based on your career goals and organizational needs.

Question 6

Is ITIL® Foundation (Version 5) suitable for beginners?

Accepted Answer

Yes. The ITIL® Foundation (Version 5) course is designed for newcomers and introduces the core concepts of the updated ITIL framework. It covers essential terminology and guiding principles, and explains how ITIL supports modern, AI-enabled service environments.

Question 7

Why Consider Switching to ITIL 5?

Accepted Answer

Future-Ready for Digital & AI: Especially if your organization uses digital products, platforms, or AI in core operations — ITIL 5 offers structured, up-to-date guidance for value delivery.

Unified Product + Service Lifecycle: For teams working closely across DevOps, product management, and service delivery — this can reduce handoff gaps and improve synergy.

Experience & Outcome-Focused: It encourages you to manage and measure value through real experiences, not just compliance with process steps.

Easier Career Pathing: The clearer, role-aligned certifications may help professionals tailor their learning to where they want to grow.

Question 8

Who should choose ITIL 5 instead of ITIL 4?

Accepted Answer

ITIL 5 is ideal if you:

Are starting fresh with ITIL certifications

Work in digital transformation, product management, DevOps, or platform teams

Use or plan to use AI, automation, or advanced analytics

Want a framework aligned with modern digital organizations

You may choose to stay with ITIL 4 if:

You are already mid-way through an ITIL 4 advanced certification path

Your organization is heavily invested in ITIL 4 processes and tooling

Your role is focused on traditional IT service operations with limited digital or product scope

Question 9

What Stays the Same in ITIL® 5

Accepted Answer

The ITIL guiding principles continue to shape decisions and best practice

The Four Dimensions of Service Management remain unchanged

The Service Value System (SVS) still drives value co-creation

All 34 ITIL practices are retained, with only minor terminology updates

ITIL Foundation remains the entry point for certification

ITIL continues to be globally trusted and recognised

Question 10

What is eLearning?

Accepted Answer

"eLearning" is a self-paced learning delivery method that allows learners to access and complete educational materials at their own convenience within a certain period of access via eLearning platform. This flexibility means that participants can engage with the content at any time that suits their schedule.

The total duration of an eLearning course is predefined, ensuring that all necessary topics and skills are covered within a specific number of hours. This method empowers learners to control the pace of their education, making it easier to balance learning with other personal and professional commitments. Note that most of our eLearning courses are all in English.

Question 11

How long will it take to complete the course?

Accepted Answer

This depends on the certification you choose.

For eLearning method it require around 14 hours long of content via the eLearning platform (self-study)

Meanwhile for our Online Classroom options, ITIL® 4 Foundation Training Course lasts three days during weekdays (7-8 hours each day).

few people have been found to do 3 months of preparation for the exam to obtain the ITIL foundation certificate. Online Exam is taken separately that can be scheduled anytime within 1 year from purchase date.

Question 12

What happen after I have purchased a course? How to start the eLearning course?

Accepted Answer

AVC team will give you a username access and link and further instruction to log in to our eLearning LMS (Learning Management System) website where you will see the course material videos and exercises. There will also be a information regarding the duration of the eLearning access left. Note that the access duration starts when we create an account for the Participant as soon as possible once payment is done.

Therefore, if you wish to start your eLearning much later than the purchase date, please let us know via email before purchasing the eLearning. So you can start anytime upon request!"

Question 13

Is the exam fee included in the course fee?

Accepted Answer

Yes, the official exam fee is included in the course fee.

The exam voucher is valid for one year from the date of issuance (Starting date of eLearning). If you do not book the ITIL certification exam within one year of purchasing a voucher, you will need to buy the voucher again at the actual price.

Question 14

How can I register for an Exam?

Accepted Answer

Since AVC does not held the official exam, You will receive an exam voucher and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. Therefore, you can decide your exam schedule any time 24/7 at any dates. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert as the official certification board.

Question 15

Do I need to complete the Foundation course before progressing to advanced ITIL® 5 modules?

Accepted Answer

Yes. ITIL® Foundation (Version 5) is the required entry point for all learners. It introduces the common terminology, core concepts, and lifecycle model that form the basis of the framework. Completion of the Foundation course and exam is required before moving on to any advanced modules.

Question 16

What if I already have an ITIL® 4 certification?

Accepted Answer

You are not required to retake the Foundation course. ITIL® 4 certifications are recognised as valid prerequisites for advanced ITIL® (Version 5) qualifications.

Question 17

What are the roles and responsibilities of ITIL professionals?

Accepted Answer

Roles and responsibilities of ITIL professionals as per the ITIL framework include:

Responsibility for the entire IT lifecycle

Define strategies, policies, and standards

Ensure the best quality of services offered

Monitor key performance indicators

Maintain operational costs

Problem Management

Guarantee continued improvement in services

Question 18

What are the ITIL certifications paths according to the ITIL framework?

Accepted Answer

The ITIL service value system has three designation paths - Managing Professional (MP), Strategic Leader (SL) and Practice Manager (PM) that one can choose from. However, candidates only qualify for these paths once they complete the ITIL Foundation certification.
The ITIL certifications journey includes the following:

ITIL Foundation
The ITIL Foundation certification is the primary step to becoming an expert. This certification covers the basics and key concepts of ITIL 4. To pass this certification, one should know the ITIL 4 principles, the four dimensions of service management, the key concepts of Lean, Agile, DevOps, and the best practices of ITIL 4.
To achieve the ITIL 4 Foundation certification, one must take a short course and pass a one-hour exam. After acquiring the certification, one can choose either of the three designation paths mentioned above.

ITIL Practice Manager
After one acquires the ITIL 4 Foundation certification, those wanting to build their career in specific ITIL 4 management practices can choose the ITIL 4 Practice Manager Certification.

ITIL Managing Professional
This ITIL certification is for individuals working with technology and digital teams. It equips them with the practical and technical skills required to run IT projects and ensure a smooth workflow.

ITIL Strategic Leader
This ITIL certification encompasses all modern IT-enabled services and their influence on business strategies. If individuals complete all the modules of the above-mentioned paths, they can proceed to the ITIL Master training.

ITIL Master
After completing the MP and SL certifications and having a 5-year experience in IT service management, one can apply for the ITIL Master designation. This ITIL certification requires hands-on experience and knowledge of the ITIL service value system, ITIL framework, project management, and service management. ITIL masters are also involved in managing cloud services.

Question 19

Are they any other courses under IT Service and architecture?

Accepted Answer

Yes, AVC offers several other online courses under IT Service and Architecture. These include specialized certifications, master programs, and post-graduate courses tailored to different skill levels. We greatly emphasizes upskilling and boosting career opportunities across industry sectors, with each course designed to help learners enhance their expertise in IT Service and Architecture.

Similar programs that we offer under IT Service and Architecture

ITIL Managing Professional

ITIL Specialist: Create, Deliver and Support

ITIL® Specialist: High-Velocity IT Course

ITIL® Strategist: Direct, Plan, and Improve

ITIL® Specialist: Drive Stakeholder Value Course

All of those certifications are also available at AVC!

Question 20

Making a purchase

Accepted Answer

Please refer to our general frequently asked question for everything regarding payment, purchase term, and conditions

Question 21

ITIL Foundation (Version 5) - eLearning (exam included)

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