ITIL Courses

Lead successful organizational change with the ITIL® Transformation (Version 5) course. As a core module required across all ITIL Version 5 advanced certification pathways, this course equips you with the practical skills to plan, govern, and deliver transformation initiatives that create lasting business value. You'll learn how to manage complex change, align people, processes, and technology, strengthen governance, and leverage AI and automation to build resilient, future-ready organizations

Lead digital transformation with confidence through the ITIL® Strategy (Version 5) course. As a core module of the ITIL Strategic Leader (Version 5) pathway, this certification equips professionals with the skills to develop, implement, and refine business and digital strategies that deliver measurable value. You'll learn how to align technology investments with business goals, strengthen governance, navigate uncertainty, and translate strategic vision into actionable initiatives that drive sustainable organizational success.

Create digital services that customers value and trust with the ITIL® Experience (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this advanced certification focuses on integrating experience-led thinking into service management to improve customer satisfaction, stakeholder engagement, and business outcomes. You'll learn how to design user-centred services, map service journeys, analyse experience data, and apply ITIL best practices to deliver meaningful experiences across the entire product and service lifecycle

Develop the skills to manage digital products that deliver lasting business value with the ITIL® Product (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification teaches you how to manage products throughout their lifecycle by combining product management with IT service management best practices. You'll learn how to align product strategy with customer needs, leverage AI and automation, and integrate frameworks such as DevOps and PRINCE2® to deliver high-performing digital products in today's fast-changing business environment

Build the expertise to deliver reliable, high-quality digital services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this advanced certification equips you with practical skills to design, operate, support, and continually improve services that create measurable business value. You'll learn how to align people, processes, technology, and governance to enhance service performance, customer experience, and organizational resilience in today's digital and AI-enabled environments.

Upgrade your ITIL expertise with the ITIL® Foundation Bridge (Version 5) course. Designed for professionals who already hold an ITIL 4 Foundation certification, this fast-track programme focuses on the latest additions and enhancements introduced in ITIL Version 5 without repeating content you already know. Through accredited training, you'll gain practical knowledge of digital product and service management, value co-creation, AI-enabled service management, and the ITIL Product and Service Lifecycle, ensuring your skills remain aligned with modern industry practices.

Advance your IT service management expertise with the ITIL® Managing Professional Transition (Version 5) course. Designed for experienced ITIL professionals, this fast-track programme enables you to upgrade your existing ITIL qualification to the latest Version 5 without completing every individual module. Through accredited training, official learning materials, and two certification exams, you'll gain the latest knowledge in product and service lifecycle management, experience management, digital transformation, AI-enabled service management, and modern ITIL best practices, preparing you to lead value-driven digital services with confidence.

Lead successful organizational change with the ITIL® Transformation (Version 5) course. As a core module within the ITIL Strategic Leader (Version 5) pathway, this certification equips professionals with the knowledge and practical guidance to plan, implement, and sustain digital transformation initiatives that deliver measurable business value. Through accredited eLearning, official PeopleCert learning materials, practical exercises, and mock exams, you'll learn how to align people, processes, technology, governance, and continual learning to drive resilient, value-focused transformation across your organization

Lead digital transformation with confidence through the ITIL® Strategy (Version 5) course. As part of the ITIL Strategic Leader (Version 5) pathway, this certification equips leaders with the knowledge to align IT strategy, governance, and digital capabilities with organizational objectives. Through accredited eLearning, official PeopleCert learning materials, practical exercises, and mock exams, you'll learn how to develop effective digital strategies, govern modern IT services, manage innovation, and leverage emerging technologies such as AI to deliver sustainable

Deliver exceptional customer and stakeholder experiences with the ITIL® Experience (Version 5) course. As one of the three modules in the ITIL Managing Professional (Version 5) pathway, this certification focuses on designing and managing experience-led digital services that create value for customers, users, employees, and the business. Through accredited eLearning, official PeopleCert materials, practical exercises, and mock exams, you'll learn how to apply the ITIL Experience Model, improve customer journeys, measure service experiences, and embed human-centred practices into modern service management

Develop the skills to create, manage, and continually improve digital products with the ITIL® Product (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification provides practical guidance on managing products throughout their lifecycle—from discovery and design to delivery, support, and continual improvement. Through accredited eLearning, official PeopleCert training materials, practical exercises, and mock exams, you'll learn how to deliver customer-focused digital products that drive innovation, business value, and long-term success.

Develop the skills to design, deliver, and continually improve high-quality IT services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification provides practical guidance on managing digital services by aligning people, processes, and technology to create lasting business value. Through accredited eLearning, official PeopleCert training materials, hands-on exercises, and mock exams, you'll learn how to build resilient, customer-focused services while supporting operational excellence and continual improvement

Upgrade your ITIL knowledge with the ITIL® Foundation (Version 5) Bridge course. Designed specifically for ITIL 4 Foundation certificate holders, this fast-track programme helps you transition to the latest ITIL Version 5 framework by focusing on the new concepts, updated best practices, and modern approaches to digital product and service management. With accredited eLearning, official PeopleCert materials, practical exercises, and a certification exam included, you'll quickly gain the knowledge needed to apply ITIL Version 5 principles and prepare for advanced ITIL certifications

Stay ahead of the latest evolution of IT service management with the ITIL® Managing Professional Transition (Version 5) course. Designed exclusively for experienced ITIL professionals, this fast-track transition programme enables you to upgrade your existing ITIL credentials without completing each individual Version 5 module. Through expert-led eLearning, official PeopleCert materials, practical exercises, and mock exams, you'll gain a comprehensive understanding of the latest ITIL concepts, including product and service lifecycle management, experience management, digital transformation, AI-enabled service management, and integration with modern frameworks such as PRINCE2® and DevOps. Upon successful completion of the two required certification exams, you'll achieve the ITIL® Managing Professional (Version 5) designation

With 2 days of live class, shape the next generation of digital services with ITIL Foundation (Version 5). Master modern service and digital product management with the latest evolution of the globally trusted ITIL framework.

Lead the future of digital services. Get ITIL Foundation (Version 5) certified. Step into the future of service and digital product management with ITIL Foundation (Version 5), the latest evolution of the world’s most trusted IT service and digital product management.

The ITIL 4 Digital and IT Strategy course provides the essential tools to influence strategic business decisions, create digital strategies aligned with business objectives, navigate digital disruption, and adopt emerging practices to address evolving challenges. Develop the expertise to drive strategic decision-making, manage digital disruption, evaluate risks, and implement effective solutions that enhance organizational value, foster innovation, and support sustainable growth.

The globally recognized ITIL 4 High-Velocity IT certification equips you with in-depth knowledge of digital organizations and high-velocity operating models, enabling rapid service and product delivery while maximizing value creation. This course provides a thorough understanding of high-velocity environments, covering essential concepts, principles, and techniques. You’ll delve into fast-paced development, resilient operations, co-created value, and compliance assurance, giving you the skills to deliver services efficiently and sustainably.

The ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) module is designed for IT professionals seeking to enhance collaboration, service assurance, and continuous improvement within IT service management. This course equips learners with practical skills and strategies to optimize IT services, align them with business objectives, and drive efficiency in a dynamic IT environment.

The ITIL 4 Specialist: Plan, Implement, and Control module is part of the ITIL 4 Practice Manager certification track. It enables professionals to demonstrate their understanding and application of the five ITIL Management Practices, helping organizations enhance value at both strategic and operational levels.

The ITIL 4 Specialist Acquiring & Managing Cloud Services training is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. This certification explores the concept of the ‘cloud services user journey’, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle. Using the ITIL framework, it explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value.

ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of the ITIL 4 Practice Manager modules that help individuals demonstrate their understanding and implementation of the principles contained in the five ITIL Management Practices to maximize value at both the strategic and operational levels. This is an eLearning course (self-paced study) accesible anytime with an official exam voucher included

ITIL® 4 Strategist: Direct, Plan & Improve provides IT professionals with the practical skills required to create a "learning and improving" IT organization with a strong and effective strategic focus. The module covers the impact and effect of Agile and Lean working methods and how they can be utilized to an organization's advantage. It provides a practical and strategic method for planning and implementing continuous improvement with the necessary agility.

During this course you will learn the basics of the ITIL® 4 Specialist Drive Stakeholder Value. The course develops an understanding of the different steps a service provider must analyze to develop their Customer Journey. The goal is that customers and stakeholders have positive experiences of the relationship with their service provider (Customer/User Experience). This requires an understanding of the stakeholders' experiences of different contacts with the service provider. The experiences are established at different touchpoints and the course teaches you how to identify and improve the value experience at these touchpoints.

In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services. The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.

The ITIL®4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management. ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together. ITIL 4 enables IT teams to continue their important role in modern business strategy.

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore how digital organizations and digital operating models work in so-called High-Velocity environments. It will familiarize you with working practices like agile and lean management and technologies such as automation testing, cloud, and more. It is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), who work toward delivering high velocity IT. This course is based on the ITIL® 4 Specialist: High-Velocity IT certification. The course deals with the details of digital transformation and helps organizations develop towards a convergence between organization and technology, or alternatively establish a new digital organization.

During this eLearning course you will learn the basics of the ITIL® 4 Specialist Drive Stakeholder Value. The course develops an understanding of the different steps a service provider must analyze to develop their Customer Journey. The goal is that customers and stakeholders have positive experiences of the relationship with their service provider (Customer/User Experience). This requires an understanding of the stakeholders' experiences of different contacts with the service provider. The experiences are established at different touchpoints and the course teaches you how to identify and improve the value experience at these touchpoints.

In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services. The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.

ITIL® 4 Leader: Digital & IT Strategy (ITIL 4 DITS) module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. It is based on the ITIL module ITIL 4 Leader, Digital and IT Strategy (DITS), and is the ITIL Intermediate course aimed at leaders and strategists. This course brings a new perspective to the ITIL suite by elevating the discussion of ITIL concepts to a strategic level for business leaders or those who work closely with senior management.

AVC's ITIL® 4 Foundation is the most accepted foundation-level ITIL certification available for IT professionals. The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role in supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization. Courses on this page provided in partnership with iLEARN (ATO/Affiliate of AXELOS Limited)

ITIL® 4 Strategist Direct Plan and Improve (ITIL 4 DPI) is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. The course supports organizations that see governance and continuous improvement as an important part of being able to meet current and future needs within, for example, service strategies, collaboration models, partner collaborations, competence provision, digitization, etc.

This ITIL® Managing Professional (MP) Bootcamp provides comprehensive training on crucial service and technical management concepts. This training will teach you how to run successful IT-enabled products, services, and teams. The ITIL Managing Professional (MP) certification helps you advance in your ITIL career by becoming a competent ITIL 4 professional. You will gain ITIL skills and the knowledge required to navigate the digital service economy.