ITIL® AI Governance (Version 5) - Classroom (Exam Included)
2.650,00 EUR
- 2 days
Learn how to apply the ITIL AI Governance Model and AI Governance Improvement Model to evaluate governance capabilities, establish effective controls, and support responsible AI adoption across products, services, and business operations. By balancing innovation with risk management, transparency, and accountability, you will be better prepared to build trust and deliver sustainable value from AI investments.
What Is Included?
Language
Course and materials are in English
Level
Beginner – intermediate level
2 days (16 hours) live classroom
with accredited trainers and 21 hours recommended study time
Exercises and solutions
Downloadable PDF documents with detailed content (slides, explanations)
Online Exam voucher valid for 1 year
Official ITIL5 e-book included with the exam
Certificate
Certificate of completion available
What Skills Will You Gain?
At the end of this course, you will be able to:
Understand AI Governance Fundamentals
Explain core AI concepts, governance principles, and the relationship between governance, management, and leadership.
Evaluate AI Opportunities and Risks
Identify potential business value, operational challenges, ethical concerns, bias, privacy issues, and other AI-related risks.
Apply the ITIL AI Governance Model
Use the model to guide AI governance practices and align them with organisational objectives.
Implement Continuous Improvement
Apply the AI Governance Improvement Model to assess current capabilities, design governance approaches, and support ongoing improvement.
Promote Responsible AI Adoption
Support ethical, accountable, and transparent use of AI across organisational activities.
Strengthen Governance and Risk Management
Understand governance responsibilities and controls that help balance innovation, compliance, and organisational trust.
Integrate Governance Across the AI Lifecycle
Apply governance considerations to AI-enabled products, services, operational environments, and supplier relationships.
Align AI Initiatives with Business Value
Support informed decision-making and ensure AI initiatives contribute to organisational goals while maintaining appropriate oversight.
What Will You Learn?
Fundamentals of AI Governance
Lesson 01
Understand the relationship between governance, management and leadership, and explore the importance of AI governance in modern organisations. Learn key AI concepts, governance responsibilities and the ITIL Value System.
AI Value and Risk Management
Lesson 02
Explore how AI delivers value across industries and business functions while introducing ethical, operational and regulatory challenges. Examine AI risks, including bias and privacy concerns, and discover governance controls that promote responsible innovation, accountability and trust.
AI Governance Models
Lesson 03
Learn to apply the ITIL AI Governance Model and ITIL AI Governance Improvement Model to assess governance capabilities, develop effective governance approaches and drive continual improvement aligned with organisational objectives and evolving AI technologies.
Applying AI Governance in Practice
Lesson 04
Discover how to implement AI governance across products, services and operational environments. Explore practical governance scenarios, supplier relationships, complementary frameworks and regulatory considerations to support consistent decision-making throughout the AI lifecycle.
Who Should Enroll in this Program?
AI and Digital Transformation Professionals
IT and Service Management Professionals
Governance, Risk and Compliance (GRC) Professionals
Product, Project and Programme Managers
Prerequisites
Prerequisites
There are no formal prerequisites for attending the course or taking the ITIL AI Governance (Version 5) examination.
- Previous ITIL certification is not required.
- Prior AI or AI governance experience is not required.
- No mandatory pre-course study is specified.
A general understanding of business operations, digital services, or organisational decision-making may be helpful but is not mandatory
Exam & Certification Details
Upon completing the accredited training, candidates can take the official PeopleCert
- Exam type: Multiple-choice questions
- Number of questions: 40
- Duration: 90 minutes
- Exam format: Open book
- Passing score: 70% (28 correct answers out of 40)
Candidates who successfully pass the exam will receive the official ITIL® AI Governance (Version 5) certification issued by PeopleCert. This certification contributes toward the ITIL Managing Professional (Version 5) designation and follows the PeopleCert Continuing Professional Development (CPD) programme.
Licensing
and equality policy
Licensing and accreditation
ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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