ITIL® AI Governance (Version 5) - eLearning (Exam Included)
850,00 EUR
- 15 hours
Pre order now! Available 30 November 2026 As artificial intelligence becomes increasingly integrated into business operations, effective governance is essential to ensure its responsible, ethical, secure, and compliant use. ITIL® AI Governance (Version 5) equips professionals with the knowledge and practical guidance to establish, implement, and continually improve AI governance practices aligned with organizational objectives.
What Is Included?
Language
Course material available in English
Level
Beginner level for aspiring professionals
120 days access to the learning platform
Self-paced course with exercises and solutions
PeopleCert Official Training Material (OTM)
and official exam voucher included (valid 1 year)
15+ hours recommended study time
Program completion certification included
What Skills Will You Gain?
At the end of this Course, you will be able to:
Explain
the fundamentals of AI governance and its role in creating organizational value.
Understand
the principles, models, and lifecycle of AI governance within the ITIL framework.
Identify
AI opportunities, risks, ethical challenges, and potential business consequences.
Apply
governance practices, risk management approaches, and controls to AI-enabled products, services, and business functions
Assess
organizational AI readiness and governance maturity, identifying gaps and improvement opportunities
Design
implement, monitor, and continuously improve AI governance practices.
Evaluate
regulatory, compliance, sustainability, and third-party considerations affecting AI adoption.
Recommend
governance improvements that balance innovation, business objectives, ethical principles, and accountability.
What Will You Learn?
The AI Landscape and the Need for Governance
Lesson 01
- The evolving role of AI in organizations
- Why AI governance is essential for responsible adoption
Understanding Governance
Lesson 02
- Governance principles and core concepts
- Accountability, oversight, and organizational decision-making
Artificial Intelligence and AI Governance
Lesson 03
- AI fundamentals and their organizational implications
- The purpose and scope of AI governance
Risk, Strategy, and the Consequences of Poor Governance
Lesson 04
- AI-related risks and ethical challenges
- Aligning AI initiatives with business strategy
- Understanding the consequences of inadequate governance
ITIL as a Governance Toolkit
Lesson 05
- Applying ITIL principles to AI governance
- Governance models, policies, and controls
- Supporting responsible AI adoption
ITIL AI Governance Improvement Model: Assess and Design
Lesson 06
- Assessing AI governance readiness and maturity
- Identifying gaps and improvement opportunities
- Designing governance approaches aligned with organizational needs
ITIL AI Governance Improvement Model: Implement and Maintain
Lesson 07
- Implementing governance frameworks and controls
- Monitoring effectiveness and managing AI-related risks
- Maintaining and continuously improving governance practices
Applying AI Governance to Your Organization
Lesson 08
- AI governance across different roles, industries, and business functions
- Adapting governance practices to organizational requirements
Connecting AI with Complementary Frameworks
Lesson 09
- Understanding how AI governance relates to other frameworks
- Integrating governance practices with existing organizational approaches
Who Should Enroll in This Program?
Professionals responsible for technology strategy, digital transformation, and AI implementation
Specialists overseeing policies, controls, accountability, and regulatory compliance.
Professionals integrating AI into IT services, products, and operational processes.
Professionals advising on AI strategy, organizational readiness, and responsible AI adoption.
Exam details
Prerequisites
- There are no formal prerequisites for the ITIL® AI Governance (Version 5) course or certification exam. It is suitable for professionals seeking to develop their understanding of AI governance, regardless of their technical background.
- A basic understanding of organizational processes, IT services, or artificial intelligence may be helpful but is not required
Exam & Certification Details
- Certification: Official ITIL® AI Governance (Version 5) certificate.
- Language: English
- Duration: 90 minutes, with an additional 25% of time for candidates taking the exam in a language other than their native language.
- Exam type: Online exam. Open book. Only the official ITIL AI Governance (Version 5) book is permitted; all other materials are prohibited.
- Number of questions: 40 multiple-choice questions.
- Passing score: 70% (28 out of 40 correct answers).
Statements
Licensing and accreditation
The ITIL Foundation Version 5 course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
Need a Custom In-company or Group Training?
Request for in-company training program tailored specifically to your team. We offer flexible customization options to align with your business goals, alongside competitive group rates for larger teams. Fill out the form below, and our corporate training experts will design the perfect solution for you.