ITIL®4 Specialist: High Velocity IT - eLearning (exam included)
850,00 EUR
- 21 hours
The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore how digital organizations and digital operating models work in so-called High-Velocity environments. It will familiarize you with working practices like agile and lean management and technologies such as automation testing, cloud, and more. It is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), who work toward delivering high velocity IT. This course is based on the ITIL® 4 Specialist: High-Velocity IT certification. The course deals with the details of digital transformation and helps organizations develop towards a convergence between organization and technology, or alternatively establish a new digital organization.
Key Features
Language
Course and material are available in English
Level
Intermediate level
Access
120 days access to the eLearning platform anytime (self-study)
7 hours total video content
21 hours recommended study time
Materials
Downloadable PDF documents with detailed content for each lesson.
Exercises
Exercises with instant online correction and 2 official exam simulation
Official exam included
1 exam voucher valid for 1 year. Online exam scheduled anytime
Certification included
ITIL®4 Specialist: High Velocity IT certificate of completion.
Course Overview
In today's society, digitization drives development faster and faster. This places new demands on the IT service providers to respond to the demands to deliver new functionality faster and with high quality. Gone are also the days when development was driven in large projects with a lot of governing documents. Now much of the development is agile and fast-paced. The content of High Velocity IT focuses on processes, ways of working and how other concepts and technologies are integrated into the new modern ways of working that are required.
The course includes the use of work methods such as Agile and Lean, as well as technical methods and techniques such as Cloud, Automation and Automatic Testing. The focus of these methods and techniques is on rapid delivery of products and services to obtain maximum value.
After completing the training, the participant will, among other things, have acquired knowledge of:
- Make the right investments
- Create and deliver digital products and services at a fast pace
- Ensures that activities, products and services meet legal requirements, regulatory requirements and that risks are managed
- Ethical considerations relevant to digital technology
Course timeline
Making the Right Digital Investments
Lesson 01
Learn how to direct resources toward initiatives that create the most value for the organization. This module covers how ITIL practices such as Portfolio Management and Relationship Management support decision-making, ensuring digital investments are strategically aligned, innovative, and deliver measurable business outcomes.
Realizing and Delivering Digital Products and Services Quickly
Lesson 02
Explore how to accelerate the delivery lifecycle without compromising quality. You’ll study approaches like Architecture Management, Agile, DevOps, Continuous Integration/Continuous Delivery (CI/CD), Deployment Management, and Service Validation & Testing, enabling teams to bring digital products and services to market at high speed.
Providing Digital Products and Services Highly Resilient to Disruption
Lesson 03
Examine how high-velocity organizations maintain stability while operating at pace. This includes practices such as Availability Management, Capacity & Performance Management, Monitoring & Event Management, Problem Management, and IT Service Continuity Management to ensure digital services remain reliable, secure, and adaptable under changing conditions.
Ensuring that the Service Consumer Realizes Value from the Digital Products and Services
Lesson 04
Understand how to co-create value with customers and stakeholders. This module emphasizes experience design, feedback loops, collaboration, and service-dominant logic to ensure that digital services not only meet but continuously adapt to consumer needs and deliver outcomes that matter.
Assuring Conformance of Activities with Governance, Risk, and Compliance (GRC) Requirements
Lesson 05
Gain the skills to embed compliance and governance into high-velocity ways of working. You’ll learn how practices like Risk Management, Information Security Management, and Continual Improvement safeguard organizations by balancing innovation speed with regulatory requirements, ethical considerations, and business risk controls.
Learning Outcomes
When you complete this course, you will be able to accomplish the following:
High-velocity
Understand how digital enterprises perform in high–velocity environments
Product life cycle
Understand the digital product life cycle in terms of the ITIL “operating model”
Digital products
Learn how to achieve maximum value with digital products
Customer value
How to ensure that products and services generate value for consumers
Working methods
Methods for working in complex environments, including: Design thinking; Lean & Agile techniques
Continuous improvement
Methods for continuous improvement: ITIL continuous improvement model; Toyota Kata; OODA loop
Who Should Enroll in this Program?
This course is designed for professionals in management or service management roles, including customer and user experience managers or designers, account managers, service delivery managers, business analysts, project and portfolio managers. It is also suitable for those seeking to earn the ITIL Managing Professional (MP) certification.
Project managers
Vendor managers
Account managers
IT service managers
Service delivery managers
Exam Information
Exam and Certification: Online!
Prerequisites:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package.
Exam Format
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 28/40 marks - 70%
Licensing
and equality policy
Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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