ITIL® Service (Version 5) - eLearning (Exam Included)
1.250,00 EUR
- 21 hours
Develop the skills to design, deliver, and continually improve high-quality IT services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification provides practical guidance on managing digital services by aligning people, processes, and technology to create lasting business value. Through accredited eLearning, official PeopleCert training materials, hands-on exercises, and mock exams, you'll learn how to build resilient, customer-focused services while supporting operational excellence and continual improvement
Key Features
Language
Course material available in English
Level
Intermediate level for aspiring professionals
120 days access to the learning platform
and exam voucher (included together)
Presentation
and lessons available in English
21+ hours recommended study time
Program completion certification included
Learning Outcomes
At the end of this Course, you will be able to:
Explain
Explain the principles of digital service management.
Design
Design, deliver, and support services throughout their lifecycle.
Align
Align people, processes, and technology to improve service outcomes.
Apply
Apply continual improvement to enhance service quality and resilience.
Deliver
Deliver greater value through customer-focused service management.
Prepare
Prepare for the ITIL Service (Version 5) certification exam
Course timeline
Digital Service Management
Lesson 01
Learn the principles of designing, delivering, and managing modern digital services.
Product & Service Lifecycle
Lesson 02
Explore the lifecycle stages from discovery and design through operation, delivery, support, and continual improvement.
Service Design & Delivery
Lesson 03
Understand how to create reliable, customer-focused services that meet business needs.
People, Processes & Technology
Lesson 04
Discover how aligning key organisational elements improves service quality and operational performance.
Continual Improvement
Lesson 05
Apply ITIL practices to enhance service resilience, efficiency, and customer value
Who Should Enroll in This Program?
IT Service Managers and Service Delivery Managers
IT Operations and Support professionals
ITSM consultants and practitioners
Digital service and product managers
Professionals pursuing the ITIL Managing Professional (Version 5) certification
Anyone responsible for delivering and improving IT-enabled services
More details
Prerequisites
- Hold an ITIL Foundation (Version 5) or any ITIL 4 certification.
- Complete an accredited ITIL Service (Version 5) training course before taking the exam
Exam & Certification Details
Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Service (Version 5) examination.
Exam Format
- Duration: 90 minutes
- Format: Closed book
- Questions: 40 multiple-choice questions
- Pass Mark: 28/40 (70%)
Candidates who successfully pass the exam will receive the official ITIL® Service (Version 5) certificate issued by PeopleCert. This certification contributes toward the ITIL Managing Professional (Version 5) designation and is subject to the PeopleCert Continuing Professional Development (CPD) programme.
Licensing and accreditation
ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Statements
Licensing and accreditation
This course is offered according to Partner Program Agreement and complies with the License Agreement requirements
Equity Policy
Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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