ITIL® Managing Professional Transition (Version 5) - Classroom (Exam Included)
3.450,00 EUR
- 5 days
Advance your IT service management expertise with the ITIL® Managing Professional Transition (Version 5) course. Designed for experienced ITIL professionals, this fast-track programme enables you to upgrade your existing ITIL qualification to the latest Version 5 without completing every individual module. Through accredited training, official learning materials, and two certification exams, you'll gain the latest knowledge in product and service lifecycle management, experience management, digital transformation, AI-enabled service management, and modern ITIL best practices, preparing you to lead value-driven digital services with confidence.
Key Features
Language
Course and materials are in English
Level
Beginner – intermediate level
5 days (40 hours) live classroom
with accredited trainers
Exercises and solutions
Downloadable PDF documents with detailed content (slides, explanations)
Online Exam voucher valid for 1 year
Official ITIL5 e-book included with the exam
Certificate
Certificate of completion available
Learning Outcomes
At the end of this course, you will be able to:
Understand
Understand how ITIL Version 5 manages products and services across their entire lifecycle, from planning and design to delivery, operation, and continual improvement.
Navigate
Learn how the ITIL Experience Model helps organizations deliver better customer and stakeholder experiences through service journeys and user-focused practices.
Explore
Explore ITIL's approach to organizational transformation, governance, and the role of AI in improving service management and decision-making.
Discover
Discover how ITIL complements frameworks such as PRINCE2® and DevOps to support effective project delivery, product management, and continual improvement.
What’s New
in ITIL (Version 5)
Built for digital-first, AI-enabled organisations, this course delivers hands-on guidance for managing digital products, platforms, and services within one unified, value-focused lifecycle. You’ll gain practical skills to boost service performance, achieve measurable business results, and improve customer and user experiences.
Whether you’re growing your career or transforming the way your organisation operates, ITIL® 5 offers a strong competitive advantage. It marks the starting point of your ITIL pathway, leading to a globally recognised certification and progression to advanced levels.
- Integrated, Expanded Framework: Goes beyond traditional ITSM to include digital products, platforms, and services within a single value-driven model.
- AI-Ready by Design: Created with AI at its core, offering clear guidance on responsible, ethical, and transparent AI adoption.
- End-to-End Lifecycle Alignment: Brings product and service management together across design, delivery, operation, and continual improvement to break down silos and sustain value creation.
- Experience-Focused Value Delivery: Centres on customer, user, and employee experience, prioritising measurable outcomes over rigid processes.
Course timeline
Introduction to ITIL Version 5
Lesson 01
Product and Service Lifecycle
Lesson 02
Product management principles
Lesson 03
Service management practices
Lesson 04
Experience management and customer journeys
Lesson 05
ITIL Transformation Model
Lesson 06
AI-enabled service management
Lesson 07
Value streams and continual improvement
Lesson 08
Integrating ITIL with DevOps and PRINCE2®
Lesson 09
Preparation for both certification exams
Lesson 10
Who Should Enroll in this Program?
ideal for anyone working with digital products and services who want to understand how modern organisations manage digital products, services, and value delivery
ITIL 4 Managing Professional certified professionals
ITIL 4 Master certified professionals
ITIL v3 Expert and ITIL v3 Master certificate holders
IT Service Managers and Service Delivery Managers
ITSM Consultants, IT Operations, and Digital Transformation professionals
Experienced practitioners looking to upgrade to ITIL Version 5
Prerequisites
To attend this course and sit the certification exams, candidates must:
- Hold one of the following certifications:
- ITIL 4 Managing Professional
- ITIL 4 Master
- ITIL v3 Expert
- ITIL v3 Master
- Complete an accredited ITIL Managing Professional Transition (Version 5) training course before taking the official exams
Exam & Certification Details
Upon completing the accredited training, candidates must pass two official PeopleCert online examinations to earn the ITIL® Managing Professional (Version 5) certification.
ITIL Transformation (Version 5) Exam
- Duration: 90 minutes
- Format: Open book
- Questions: 40 multiple-choice questions
- Pass Mark: 28/40 (70%)
ITIL Managing Professional Transition – Product, Service & Experience Exam
- Duration: 120 minutes
- Format: Open book (official ITIL Product, Service, and Experience books only)
- Questions: 60 multiple-choice questions
- Pass Mark: 42/60 (70%)
Both exams may be taken separately and in any order. Successful completion of both exams awards the official ITIL® Managing Professional (Version 5) certification issued by PeopleCert. The certification is subject to the PeopleCert Continuing Development Programme (CPD).
Licensing
and equality policy
Licensing and accreditation
ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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