Certified Data Center Facilities Operations Manager (CDFOM®) - eLearning (exam included)
1.350,00 EUR
- 20 hours
You'll learn how to align data centre operations with business objectives, build and lead high-performing operations teams, manage service levels, maintenance, risk, compliance, sustainability, vendors, and operational budgets. Fully aligned with the Data Centre Operations Standard (DCOS®), CDFOM® provides the practical knowledge to improve operational excellence, resilience, and long-term business continuity in modern data centres
Key Features
Language
Course material available in English
Level
Intermediate level for professionals
1 Year access to the learning platform
and exam voucher (included together)
Presentation
and E-book available in English
20+ hours recommended study time
Program completion certification included
Learning Outcomes
At the end of this Course, you will be able to:
Align
Align data centre services with business requirements.
Team
Build and manage an effective data centre operations team.
Policies
Implement operational policies, procedures, and governance.
Levels
Manage service levels, maintenance programmes, and vendor performance.
Monitor
Monitor availability, capacity, and operational performance.
Identify
Identify and mitigate operational risks while supporting business resilience
Sustainability
Manage sustainability initiatives, documentation, and asset lifecycles.
Budget
Plan basic operational budgets and support continuous service improvement.
Course timeline
Service Level Management
Lesson 01
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
The Data Center Organization
Lesson 02
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
Managing Safety & Statutory Requirements
Lesson 03
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
Managing Physical Security
Lesson 04
- Security policies and procedures
- Security standards and guidelines
- Security staff
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
Facilities Management
Lesson 05
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spart part management
- Contamination control
Data Center Operations
Lesson 06
- Policies and procedures for data center operations
- Service operations and the daily data center operations
Monitoring / Reporting / Control
Lesson 07
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
Project Management
Lesson 08
- Project management
- Project organization
- Project manager
- Project phases
Environment Sustainability
Lesson 09
- The importance of sustainability
- Sustainability policies
- Environmental management
- Power efficiency indicators
- Waste management
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
Organizational Resilience
Lesson 10
- Business continuity
- Data center facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
Governance, Risk and Compliance
Lesson 11
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management
Who Should Enroll in This Program?
Data centre facilities & operations managers
Critical facilities managers
Operations supervisors and team leaders
Facilities and infrastructure managers
Service delivery managers
IT and data centre professionals preparing for leadership roles
More details
Prerequisites
- There are no mandatory prerequisites for attending this course.
- However, participants with experience in data centre operations will gain the greatest benefit. It is highly recommended that attendees have completed the Certified Data Centre Professional (CDCP®) or Data Centre Foundation Certificate (DCFC®) course, or possess equivalent knowledge before attending CDFOM®
Exam & Certification Details
- Duration: 90 minutes
- Questions: 60 multiple-choice questions
- Exam Type: Closed book
- Pass Mark: 42 correct answers (70%)
Certification
Candidates who successfully pass the exam will receive the official Certified Data Centre Facilities Operations Manager (CDFOM®) certificate.
The certification is accredited by EXIN, an internationally recognised independent certification body, and is valid for three years, after which recertification is required.
Statements
Licensing and accreditation
This course is offered according to Partner Program Agreement and complies with the License Agreement requirements
Equity Policy
Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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