Name: ITIL® Transformation (Version 5) - Classroom (Exam Included)
Price: 2650 EUR
Availability: InStock

Question 1

What is ITIL Certification?

Accepted Answer

ITIL certifications are more than just training programs. They are a way to prove your qualifications for an IT position. An ITIL certification showcases your knowledge and expertise in the IT service management best practices, processes, terminologies, and techniques prevalent in modern IT.

Many businesses prefer to work with certified employees, as using the ITIL phases for technological solutions can help standardize essential business practices. ITIL professionals are in high demand due to their in-depth knowledge of its frameworks and ability to enhance service quality and business growth. Earning a certification is a solid way to increase your credibility and employment opportunities.

Question 2

What’s the difference between ITIL® 4 and ITIL® 5?

Accepted Answer

ITIL® 5 extends ITIL 4 by introducing updated practices, AI-ready guidance, a unified approach to product and service lifecycles, and a stronger emphasis on experience and measurable results. ITIL® 5 builds on ITIL 4 to create a future-focused framework for managing digital products, services, and value delivery.

AI-Native, Digital-First – Designed for fast-moving, AI-enabled organizations

End-to-End Lifecycle Coverage – Supports both services and digital products

Experience & Value Led – Prioritizes measurable outcomes and customer experience

Flexible and Practical – Easy to apply in real-world environments

Role-Aligned Guidance – Clear structure for faster adoption

ITIL 4 Compatible – Protects and extends existing ITIL investments

Question 3

What is ITIL® Transformation (Version 5)?

Accepted Answer

ITIL® Transformation (Version 5) is a core module in the ITIL Version 5 qualification scheme. It provides practical guidance for planning and delivering organizational and digital transformation by aligning people, processes, technology, and governance to create measurable business value and long-term resilience.

Question 4

Is ITIL® Transformation required for advanced ITIL Version 5 certifications?

Accepted Answer

Yes. ITIL® Transformation is a mandatory module for achieving the ITIL Managing Professional (MP), ITIL Strategic Leader (SL), and ITIL Practice Manager (PM) designations. The certification only needs to be completed once, and it counts toward all three qualification pathways. It also serves as a transition module for eligible ITIL 4 certification holders moving to Version 5.

Key Benefits of ITIL® Transformation Training

The ITIL® Transformation (Version 5) course equips professionals with the knowledge to lead and manage complex organizational change by aligning governance, people, processes, and technology to achieve sustainable business outcomes.

Benefits include:

Strengthen governance and leadership to support successful transformation initiatives.

Improve organizational capabilities through clear roles, responsibilities, and accountability.

Enhance the effectiveness of the Service Value System (SVS), including practices, processes, and technologies.

Foster collaboration across teams and value streams to deliver lasting business value and organizational resilience.

Question 5

Who should take this course?

Accepted Answer

It is designed for leaders, managers, consultants, and professionals responsible for digital transformation, organizational change, and IT service improvement.

Question 6

What certification will I receive?

Accepted Answer

After passing the exam, you will earn the official ITIL® Transformation (Version 5) certification from PeopleCert, which contributes toward the ITIL Strategic Leader (Version 5) designation

Question 7

What's the difference between ITIL 5 service, product, and experience ?

Accepted Answer

Although both modules are part of ITIL Strategic Leader (Version 5), they serve different purposes.

ITIL® Strategy (Version 5)

Purpose: Build the right strategy. This module focuses on helping leaders create and maintain strategies that align IT and digital capabilities with business objectives.

Typical topics: Strategic planning, Governance, Business alignment, Investment decisions, Value creation, Strategic leadership, AI strategy and governance, Operating in uncertain (VUCA) environments

Ideal for: CIOs, IT Directors, Enterprise Architects, Senior Managers, Digital Strategy Leaders

ITIL® Transformation (Version 5)

Purpose: Successfully deliver change. This module focuses on implementing strategy by managing organizational transformation, ensuring people, processes, technology, and culture adopt change successfully.

Typical topics: Transformation planning, Organizational change management, Leadership during change, Transformation governance, Change adoption, Agile transformation, AI-enabled transformation, Measuring transformation success

Ideal for: Transformation Managers, Change Managers, Program Managers, PMO Leaders, Digital Transformation Consultants

Question 8

Is the classroom online or offline?

Accepted Answer

We only prioritize online live classrooms for all of our classroom courses with live teacher via online meeting platform. Please contact us and ask for confirmation when you are going to book for a classroom course to ensure a guaranteed start.

Please contact us if you wish for an offline classroom settings with a minimum group of 5 people or in-house training.

Question 9

How many people can attend each classroom course?

Accepted Answer

We usually limit the number of participants to a maximum 12 people, as we believe that the fewer people the higher the quality of the education. We want the course leader to focus on each of the participants and encourage open dialogue and interaction during the course. In some cases, If a course does not reach a minimum of 5 Participants, we may need to ask for a reschedule to the next date session available.

Question 10

When is the classroom schedule

Accepted Answer

Depending on the starting dates, our classroom courses are consecutively held on Weekdays from 10:00 a.m. to approximately 6:00 p.m (CET)

Question 11

What happen after I have purchased a course? How do we start the class?

Accepted Answer

AVC team will contact you directly with the classroom schedule, meeting links, etc. Material to read for preparation will also be provided closer to the classroom dates.

Question 12

Is the exam fee included in the course fee?

Accepted Answer

Yes, the exam fee is included in the course fee.

Note: the exam voucher validity is 1 year from the classroom starting date
If you do not book the ITIL certification exam within one year of purchasing a voucher, you will need to buy the voucher again at the actual price.

Question 13

How can I register for an Exam?

Accepted Answer

Since AVC does not held the official exam, You will receive an exam voucher and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. Therefore, you can decide your exam schedule any time 24/7 at any dates. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert as the official certification board.

Question 14

Do I need to complete the Foundation course before progressing to advanced ITIL® 5 modules?

Accepted Answer

Yes. ITIL® Foundation (Version 5) is the required entry point for all learners. It introduces the common terminology, core concepts, and lifecycle model that form the basis of the framework. Completion of the Foundation course and exam is required before moving on to any advanced modules.

Question 15

Making a purchase

Accepted Answer

Please refer to our general frequently asked question for everything regarding payment, purchase term, and conditions

Question 16

ITIL® Transformation (Version 5) - Classroom (Exam Included)

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