ITIL® Strategy (Version 5) - Classroom (Exam Included)
2.650,00 EUR
- 2 days
Lead digital transformation with confidence through the ITIL® Strategy (Version 5) course. As a core module of the ITIL Strategic Leader (Version 5) pathway, this certification equips professionals with the skills to develop, implement, and refine business and digital strategies that deliver measurable value. You'll learn how to align technology investments with business goals, strengthen governance, navigate uncertainty, and translate strategic vision into actionable initiatives that drive sustainable organizational success.
Key Features
Language
Course and materials are in English
Level
Beginner – intermediate level
2 days (16 hours) live classroom
with accredited trainers and 21 hours recommended study time
Exercises and solutions
Downloadable PDF documents with detailed content (slides, explanations)
Online Exam voucher valid for 1 year
Official ITIL5 e-book included with the exam
Certificate
Certificate of completion available
Learning Outcomes
At the end of this course, you will be able to:
Develop
Develop and implement effective digital business strategies.
Align
Align technology investments with organizational objectives.
Apply
Apply the ITIL Strategy Management Model to strategic planning.
Strengthen
Strengthen governance, leadership, and strategic decision-making.
Navigate
Navigate complex and rapidly changing business environments.
Prepare
Prepare for the ITIL Strategy (Version 5) certification exam.
What’s New
in ITIL (Version 5)
Built for digital-first, AI-enabled organisations, this course delivers hands-on guidance for managing digital products, platforms, and services within one unified, value-focused lifecycle. You’ll gain practical skills to boost service performance, achieve measurable business results, and improve customer and user experiences.
Whether you’re growing your career or transforming the way your organisation operates, ITIL® 5 offers a strong competitive advantage. It marks the starting point of your ITIL pathway, leading to a globally recognised certification and progression to advanced levels.
- Integrated, Expanded Framework: Goes beyond traditional ITSM to include digital products, platforms, and services within a single value-driven model.
- AI-Ready by Design: Created with AI at its core, offering clear guidance on responsible, ethical, and transparent AI adoption.
- End-to-End Lifecycle Alignment: Brings product and service management together across design, delivery, operation, and continual improvement to break down silos and sustain value creation.
- Experience-Focused Value Delivery: Centres on customer, user, and employee experience, prioritising measurable outcomes over rigid processes.
Course timeline
Strategy Across the ITIL Four Dimensions
Lesson 01
Learn how people, technology, partners, and value streams work together to support effective strategic decision-making.
ITIL Strategy Management Model
Lesson 02
Explore a structured approach to developing, implementing, and continually refining organizational strategy.
Strategic Leadership & Governance
Lesson 03
Understand the role of leadership, governance, communication, and risk management in delivering successful strategies.
Innovation & Business Alignment
Lesson 04
Discover how AI, innovation, and continual improvement help organizations achieve long-term business value.
Who Should Enroll in this Program?
ideal for anyone working with digital products and services who want to understand how modern organisations manage digital products, services, and value delivery
IT Directors and CIOs
IT and Digital Transformation Leaders
Enterprise Architects
Senior IT Managers
Strategy and Governance professionals
Professionals pursuing the ITIL Strategic Leader (Version 5) certification
Prerequisites
Prerequisites
- Hold an ITIL Foundation (Version 5) or any ITIL 4 certification.
- Complete an accredited ITIL Strategy (Version 5) training course before taking the certification exam.
Exam & Certification Details
Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Strategy (Version 5) examination.
Exam Format
- Duration: 90 minutes
- Format: Closed book
- Questions: 40 multiple-choice questions
- Pass Mark: 28/40 (70%)
Candidates who successfully pass the exam will receive the official ITIL® Strategy (Version 5) certification issued by PeopleCert. This certification contributes toward the ITIL Strategic Leader (Version 5) designation and is subject to the PeopleCert Continuing Professional Development (CPD) programme
Licensing
and equality policy
Licensing and accreditation
ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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