Name: ITIL® Product (Version 5) - Classroom (Exam Included)
Price: 2650 EUR
Availability: InStock

Question 1

What is ITIL Certification?

Accepted Answer

ITIL certifications are more than just training programs. They are a way to prove your qualifications for an IT position. An ITIL certification showcases your knowledge and expertise in the IT service management best practices, processes, terminologies, and techniques prevalent in modern IT.

Many businesses prefer to work with certified employees, as using the ITIL phases for technological solutions can help standardize essential business practices. ITIL professionals are in high demand due to their in-depth knowledge of its frameworks and ability to enhance service quality and business growth. Earning a certification is a solid way to increase your credibility and employment opportunities.

Question 2

What’s the difference between ITIL® 4 and ITIL® 5?

Accepted Answer

ITIL® 5 extends ITIL 4 by introducing updated practices, AI-ready guidance, a unified approach to product and service lifecycles, and a stronger emphasis on experience and measurable results. ITIL® 5 builds on ITIL 4 to create a future-focused framework for managing digital products, services, and value delivery.

AI-Native, Digital-First – Designed for fast-moving, AI-enabled organizations

End-to-End Lifecycle Coverage – Supports both services and digital products

Experience & Value Led – Prioritizes measurable outcomes and customer experience

Flexible and Practical – Easy to apply in real-world environments

Role-Aligned Guidance – Clear structure for faster adoption

ITIL 4 Compatible – Protects and extends existing ITIL investments

Question 3

What is ITIL® Product (Version 5)?

Accepted Answer

ITIL® Product (Version 5) is one of the three modules within the ITIL Managing Professional (Version 5) pathway. It focuses on creating, managing, and continually improving digital products throughout their lifecycle

Key Benefits of ITIL® Product (Version 5)

The ITIL® Product (Version 5) course equips professionals with the skills to manage digital products throughout their lifecycle, helping organizations deliver greater business value through modern product management practices.

Benefits include:

Understand how digital products and services create value for customers and the business.

Apply the ITIL Product & Service Lifecycle to manage products from discovery to continual improvement.

Improve end-to-end product management through integrated lifecycle practices.

Leverage governance, AI, automation, and performance metrics to optimize product delivery.

Integrate ITIL with Agile, DevOps, PRINCE2®, and other modern ways of working.

Question 4

Who should take this course?

Accepted Answer

This course is designed for product managers, product owners, IT service professionals, consultants, and anyone responsible for managing digital products

Question 5

What certification will I receive?

Accepted Answer

After passing the exam, you will earn the official ITIL® Product (Version 5) certification from PeopleCert, which counts toward the ITIL Managing Professional (Version 5) qualification

Question 6

What's the difference between ITIL 5 service, product, and experience ?

Accepted Answer

The three ITIL® Managing Professional (Version 5) modules each focus on a different aspect of managing digital products and services. They are designed to complement one another but have distinct objectives.

ITIL® Product (Version 5)

Focus: Building and managing digital products

What you learn: Product strategy, product lifecycle, product ownership, roadmaps, value creation, and product management practices

Best for: Product Managers, Product Owners, Digital Product Leads

ITIL® Service (Version 5)

Focus: Delivering and operating digital services

What you’ll learn: Service design, transition, operation, support, service quality, resilience, and continual improvement

Best for: Service Managers, IT Operations, Service Delivery Managers

ITIL® Experience (Version 5)

Focus: Creating exceptional stakeholder experiences

What you’ll learn: Customer and user journeys, experience management, human-centred design, stakeholder engagement, and measuring experience

Best for: Customer Experience Managers, Service Designers, UX Professionals, Service Owners

Question 7

Is the classroom online or offline?

Accepted Answer

We only prioritize online live classrooms for all of our classroom courses with live teacher via online meeting platform. Please contact us and ask for confirmation when you are going to book for a classroom course to ensure a guaranteed start.

Please contact us if you wish for an offline classroom settings with a minimum group of 5 people or in-house training.

Question 8

How many people can attend each classroom course?

Accepted Answer

We usually limit the number of participants to a maximum 12 people, as we believe that the fewer people the higher the quality of the education. We want the course leader to focus on each of the participants and encourage open dialogue and interaction during the course. In some cases, If a course does not reach a minimum of 5 Participants, we may need to ask for a reschedule to the next date session available.

Question 9

When is the classroom schedule

Accepted Answer

Depending on the starting dates, our classroom courses are consecutively held on Weekdays from 10:00 a.m. to approximately 6:00 p.m (CET)

Question 10

What happen after I have purchased a course? How do we start the class?

Accepted Answer

AVC team will contact you directly with the classroom schedule, meeting links, etc. Material to read for preparation will also be provided closer to the classroom dates.

Question 11

Is the exam fee included in the course fee?

Accepted Answer

Yes, the exam fee is included in the course fee.

Note: the exam voucher validity is 1 year from the classroom starting date
If you do not book the ITIL certification exam within one year of purchasing a voucher, you will need to buy the voucher again at the actual price.

Question 12

How can I register for an Exam?

Accepted Answer

Since AVC does not held the official exam, You will receive an exam voucher and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. Therefore, you can decide your exam schedule any time 24/7 at any dates. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert as the official certification board.

Question 13

Do I need to complete the Foundation course before progressing to advanced ITIL® 5 modules?

Accepted Answer

Yes. ITIL® Foundation (Version 5) is the required entry point for all learners. It introduces the common terminology, core concepts, and lifecycle model that form the basis of the framework. Completion of the Foundation course and exam is required before moving on to any advanced modules.

Question 14

Making a purchase

Accepted Answer

Please refer to our general frequently asked question for everything regarding payment, purchase term, and conditions

Question 15

ITIL® Product (Version 5) - Classroom (Exam Included)

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