ITIL® Foundation Bridge (Version 5) - Classroom (Exam Included)
895,00 EUR
- 1 days
Upgrade your ITIL expertise with the ITIL® Foundation Bridge (Version 5) course. Designed for professionals who already hold an ITIL 4 Foundation certification, this fast-track programme focuses on the latest additions and enhancements introduced in ITIL Version 5 without repeating content you already know. Through accredited training, you'll gain practical knowledge of digital product and service management, value co-creation, AI-enabled service management, and the ITIL Product and Service Lifecycle, ensuring your skills remain aligned with modern industry practices.
Key Features
Language
Course and materials are in English
Level
Beginner – intermediate level
1 days (8 hours) live classroom
with accredited trainers and 20 hours recommended study time
Exercises and solutions
Downloadable PDF documents with detailed content (slides, explanations)
Online Exam voucher valid for 1 year
Official ITIL5 e-book included with the exam
Certificate
Certificate of completion available
Learning Outcomes
At the end of this course, you will be able to:
Explain
Explain the new concepts introduced in ITIL Version 5.
Apply
Apply digital product and service management principles.
Understand
Understand value co-creation and service relationships.
Describe
Describe the ITIL Product and Service Lifecycle.
Recognise
Recognise the role of governance, AI, and continual improvement.
Prepare
Prepare for the ITIL Foundation Bridge (Version 5) certification exam
What’s New
in ITIL (Version 5)
Built for digital-first, AI-enabled organisations, this course delivers hands-on guidance for managing digital products, platforms, and services within one unified, value-focused lifecycle. You’ll gain practical skills to boost service performance, achieve measurable business results, and improve customer and user experiences.
Whether you’re growing your career or transforming the way your organisation operates, ITIL® 5 offers a strong competitive advantage. It marks the starting point of your ITIL pathway, leading to a globally recognised certification and progression to advanced levels.
- Integrated, Expanded Framework: Goes beyond traditional ITSM to include digital products, platforms, and services within a single value-driven model.
- AI-Ready by Design: Created with AI at its core, offering clear guidance on responsible, ethical, and transparent AI adoption.
- End-to-End Lifecycle Alignment: Brings product and service management together across design, delivery, operation, and continual improvement to break down silos and sustain value creation.
- Experience-Focused Value Delivery: Centres on customer, user, and employee experience, prioritising measurable outcomes over rigid processes.
Course timeline
ITIL Version 5 Terminology
Lesson 01
Learn the updated ITIL terminology and core concepts, including digital products and services, service offerings, utility, warranty, and sustainability.
Four Dimensions of Service Management
Lesson 02
Explore the four dimensions of ITIL and understand how people, technology, partners, and processes work together to deliver effective services.
Product & Service Lifecycle
Lesson 03
Understand the eight lifecycle activities, from discovery and design to delivery, support, and continual improvement.
ITIL Value System
Lesson 04
Discover how governance, guiding principles, practices, and continual improvement work together to create business value.
AI in IT Service Management
Lesson 05
Learn how AI and automation enhance service management while supporting responsible governance and informed decision-making.
Who Should Enroll in this Program?
ideal for anyone working with digital products and services who want to understand how modern organisations manage digital products, services, and value delivery
ITIL 4 Foundation certified professionals
IT service management (ITSM) practitioners
Service Desk and IT Operations professionals
IT Service Managers and Team Leaders
IT consultants and digital transformation professionals
Individuals planning to progress to advanced ITIL Version 5 certifications
Prerequisites
Prerequisites
- ITIL 4 Foundation certification, or
- Another ITIL 4 qualification (excluding ITIL 4 Specialist: Acquiring & Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital & IT)
Exam & Certification Details
Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Foundation (Version 5) Bridge examination.
Exam Format
- Duration: 30 minutes
- Format: Closed book
- Questions: 20 multiple-choice questions
- Pass Mark: 13/20 (65%)
Candidates who successfully pass the exam will receive the official ITIL® Foundation (Version 5) certificate issued by PeopleCert. The certification is subject to the PeopleCert Continuing Professional Development (CPD) programme
Licensing
and equality policy
Licensing and accreditation
ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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