Certified IT Operator (CITO®) - eLearning (exam included)
695,00 EUR
- 30 hours
Start your IT career with confidence through the Certified IT Operator (CITO®) course. As the entry-level certification in the IT Training Framework, CITO® equips aspiring and early-career IT professionals with the practical knowledge and essential skills needed to operate and support today's modern IT environments.
Key Features
Language
Course material available in English
Level
Intermediate level for aspiring professionals
1 Year access to the learning platform
and exam voucher (included together)
Presentation
and E-book available in English
30+ hours recommended study time
Program completion certification included
Learning Outcomes
At the end of this Course, you will be able to:
Understand
Understand the role of IT within modern organisations.
Explain
Explain IT operational structures, roles, and responsibilities.
Support
Support vendor selection, maintenance, and service delivery activities.
Apply
Apply basic project management principles in IT environments.
Identify
Understand application lifecycle management and deployment processes.
Perform
Perform essential system administration and documentation tasks.
Implement
Apply IT service management, incident, event, and request fulfilment processes.
Manage
Identify IT risks and implement basic information security controls.
Monitor
Monitor service quality using metrics and key performance indicators (KPIs).
Assess
Understand current technology trends, including cloud computing, virtualisation, and IoT.
Course timeline
IT Strategy
Lesson 01
- The need for IT
- IT strategy and key objectives
- IT services and service catalogue
- IT and data centre infrastructure
IT Organization
Lesson 02
- IT organization
- Data centre operations
- IT operations
- Data centre roles
- IT operations roles
Vendor
Lesson 03
- Vendor selection
- Technical coverage and due diligence of RFP
- Place and receive orders
- Verifying deliveries
- Invoice verification
- Maintenance
- Support
- Monitoring and reporting
Project Management
Lesson 04
- Project management methods
- Business case
- Project constraints
- Scope
- Time
- Cost
- Monitor and control
- Change request
- Closing
Applications
Lesson 05
- Application Programming Interface (API)
- Software Development Life Cycle (SDLC)
- DevOps
- Design
- Development
- Testing
- Deployment
System Administration
Lesson 06
- Server hardware/administration
- Storage
- Virtualisation
- Database administration
- Network essentials
Documentation
Lesson 07
- Documentation guidelines
- Documentation lifecycle
- Types of documents
- Document categories
Service Management
Lesson 08
- Service desk
- Event management
- Request fulfilment
- Incident management
Risk
Lesson 09
- Assets
- Threats
- Vulnerabilities
- Existing controls
- Consequences
- Risk analysis
- Risk evaluation
- Risk treatment
Information Security
Lesson 10
- Standards and guidelines
- Confidentiality
- Integrity
- Availability
- Administrative controls
- Physical controls
- Technical (logical) controls
- Security logging
Technology Trends
Lesson 11
- Cloud computing
- Big Data
- Internet of Things (IoT)
- Social media
- Mobile applications
- Bring Your Own Device (BYOD)
Quality
Lesson 12
- Quality control
- Quality assurance
- Quality metrics
- Key Performance Indicators (KPIs)
Who Should Enroll in This Program?
Aspiring IT professionals
IT support and help desk technicians
Service desk analysts and operators
System administrators and junior system engineers
Network administrators and junior network engineers
Software developers seeking broader IT operational knowledge
IT graduates and career changers entering the technology industry
Professionals with up to two years of IT experience
More details
Prerequisites
- There are no mandatory prerequisites for attending this course.
- However, participants should have a basic understanding of operating systems, networking, applications, or service desk operations. The course is designed for entry-level professionals and those with up to two years of IT experience, as well as individuals transitioning into an IT career.
Exam Format
- Duration: 60 minutes
- Questions: 40 multiple-choice questions
- Exam Type: Closed book
- Pass Mark: 27 correct answers (68%)
Certification
Candidates who successfully pass the exam will receive the official Certified Data Centre Migration Specialist (CDMS®) certificate.
The certification is accredited by EXIN, a globally recognised independent certification body, and is valid for three years, after which recertification is required
Statements
Licensing and accreditation
This course is offered according to Partner Program Agreement and complies with the License Agreement requirements
Equity Policy
Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
Need a Custom In-company or Group Training?
Request for in-company training program tailored specifically to your team. We offer flexible customization options to align with your business goals, alongside competitive group rates for larger teams. Fill out the form below, and our corporate training experts will design the perfect solution for you.