Certified IT Manager (CITM®) - eLearning (exam included)
775,00 EUR
- 30 hours
Advance your career into IT leadership with the Certified IT Manager (CITM®) course. Designed for experienced IT professionals, team leaders, and aspiring managers, this internationally accredited certification develops the essential management, leadership, and strategic skills required to lead modern IT teams and deliver business value.
Key Features
Language
Course material available in English
Level
Intermediate level for aspiring professionals
1 Year access to the learning platform
and exam voucher (included together)
Presentation
and E-book available in English
30+ hours recommended study time
Program completion certification included
Learning Outcomes
At the end of this Course, you will be able to:
Align
Align IT strategy with organisational objectives.
Build
Build, lead, and develop high-performing IT teams.
Oversee
Evaluate, negotiate, and manage IT vendors and suppliers.
Support
Support IT project planning and delivery.
Implement
Implement effective IT service management processes.
Develop
Develop business continuity and disaster recovery strategies.
Apply
Apply information security and risk management best practices.
Manage
Manage business change and stakeholder relationships.
Evaluate
Evaluate emerging technologies to support business innovation.
Improve
Measure and improve IT service quality using KPIs and performance metrics.
Course timeline
IT Strategy
Lesson 01
- The need for IT
- Enterprise Architecture
- Service catalogue
- Service level management
- Sustainable development
IT Organization
Lesson 02
- Personnel need
- Roles and responsibilities
- Sourcing
- Selection process
- Hiring staff
- Managing staff
- Career planning
- Training / job rotation
- Performance appraisal
- Staff departures
Vendor Selection and Management
Lesson 03
- Vendor selection
- RFI
- RFP
- Proposal evaluation
- Vendor reference checks
- Contract negotiation
- Contract management
- Vendor management
- Recompete vendors
Project Management
Lesson 04
- Methodologies
- Project organization
- Starting-up / initiating
- Planning / initiating a project
- Risk
- Quality
- Scope
- Work / Product Breakdown Structure
- Scheduling
- Cost
- Communication
Application Management
Lesson 05
- Software Development Life Cycle (SDLC)
- Software Quality Assurance (SQA)
- Requirements
- Development
- Testing
- Adoption (implementation)
- Maintenance
Service Management
Lesson 06
- Problem management
- Change management
Business Continuity Planning
Lesson 07
- Resources
- Relocation of staff
- Information requirement
- Backup strategies
- Site selection
- Business Continuity Plan
- Test and exercise
- Test review, report and follow-up
- Monitoring and review
Risk Management
Lesson 08
- Guidelines
- Context establishment
- Identification
- Analysis
- Evaluation
- Treatment
- Communication
- Monitoring and control
Information Security Management
Lesson 09
- Standards
- Confidentiality
- Integrity
- Availability
- Controls types
- Guideline for controls selection
- Control categories
- Information security awareness
- Security incident response
Information and Knowledge Management
Lesson 10
- Information management
- Data management
- Information management technologies
- Business intelligence
- Best practices and pitfalls in data governance
Business Change Management
Lesson 11
- Frameworks
- Business Relationship Management (BRM)
- Objectives
- Life cycle activities
- Customer relationship
- Building the business
- Alignment
Technology Trends
Lesson 12
- Research and Development
- Blockchain
- Big Data
- Artificial Intelligence
Quality Management
Lesson 12
- Standards and guidelines
- Objectives and activities
- Services review
- Customer feedback
- Surveys
- Key Performance Indicators (KPIs)
- Metrics
- Scorecards and reports
- Quality register
Who Should Enroll in This Program?
IT managers and aspiring IT managers
Team leaders and IT supervisors
Enterprise architects
ICT operations managers
Systems analysts and systems architects
Business analysts
ICT security managers
Service managers
Project managers
IT consultants and solution architects
Experienced IT professionals preparing for leadership roles
More details
Prerequisites
- Participants should ideally have 2–4 years of experience in IT, with knowledge of systems, networking, applications, or service desk operations.
- The course is best suited for professionals currently working as senior IT specialists, team leaders, supervisors, or managers, or those preparing to move into IT management roles.
Exam Format
- Duration: 75 minutes
- Questions: 50 multiple-choice questions
- Exam Type: Closed book
- Pass Mark: 33 correct answers (66%)
Certification
Candidates who successfully pass the exam will receive the official Certified IT Manager (CITM®) certificate.
The certification is accredited by EXIN, a globally recognised independent certification body, and is valid for three years, after which recertification is required.
Statements
Licensing and accreditation
This course is offered according to Partner Program Agreement and complies with the License Agreement requirements
Equity Policy
Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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