Certified Data Centre Facilities Operations Specialist (CDFOS®) - eLearning (exam included)
1.350,00 EUR
- 20 hours
Master the operational excellence required to keep mission-critical data centres running safely, efficiently, and reliably with the Certified Data Centre Facilities Operations Specialist (CDFOS®) course. This internationally accredited certification provides the practical knowledge and operational best practices needed to manage day-to-day data centre facilities while minimising risk and unplanned downtime.
Key Features
Course material available in English
with subtitle in Arabic, Chinese Simplified, French, Portuguese, Spanish, Thai, Vietnamese
Level
Beginner - intermediate level for aspiring professionals
1 Year access to the learning platform
and exam voucher (included together)
Presentation
and E-book available in English
20+ hours recommended study time
Program completion certification included
Learning Outcomes
At the end of this Course, you will be able to:
Apply
Apply service level management best practices in data centre operations.
Safety
Implement workplace safety and emergency response procedures.
Security
Maintain physical security and access control processes.
Maintenance
Coordinate preventive maintenance and operational activities.
Manage
Manage equipment lifecycle, capacity, and floor operations.
Monitor
Monitor data centre performance, availability, and reporting.
Support
Support project implementation and operational documentation.
Sustainability
Improve sustainability, compliance, and operational efficiency across the facility.
Risk
Reduce operational risks by applying industry-standard processes
Course timeline
Service Level Management
Lesson 01
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio and catalogue
- Service Level Agreements
- Reporting
- Complaint procedure
- Customer satisfaction
- Service Improvement Process (SIP)
Safety and Crisis Management
Lesson 02
- Most common type of accidents and why they often happen
- The roles and responsibilities of appointed safety staff
- The importance of the OH&S or WHS manual
- Calibration of measurement and test equipment
- Proper lock-out/tag-out procedures
- Emergency response plan requirement for various potential emergencies
- The importance of Permit To Work
Physical Security
Lesson 03
- Standard Operating Procedures (SOP) for security
- Security risk assessment
- Security zones
- Physical inspections / security patrols
- Delivery of goods / holding area
- Entry control of individuals
- Badges and key management
- Security monitoring
- Security incident reporting
Facilities Maintenance
Lesson 04
- The importance of maintenance
- Maintenance definitions
- Maintenance operations procedures (MOP)
- Service reports
- Spare management
- Tools
- Housekeeping
Data Centre Operations
Lesson 05
- Shift handover
- Walk around duties
- Service management
- Release management
- Configuration management
- Floor management
- Equipment life cycle management
Monitoring / Reporting / Control
Lesson 06
- Monitoring requirements
- Facilities monitoring matrix
- Sensor / alarm point testing and calibration
- Notification matrix
- Escalation requirements
- Reporting
Project Management
Lesson 07
- Project management
- Project organization
- Project manager
- Initiation
- Planning
- Execution
- Monitor and control
- Closing
- Evaluation / lessons learnt
Environmental Sustainability
Lesson 08
- The importance of sustainability
- Environmental standards
- Power efficiency indicators
- Energy saving best practises
- Water management
- Sustainable energy usage
Governance and Compliance
Lesson 09
- The importance of document management
- The six sub-processes of document management
- Asset management
- Requirements or asset recording
Who Should Enroll in This Program?
Data centre operations engineers and technicians
Facilities and critical environment engineers
Data centre managers and supervisors
IT infrastructure and facilities professionals
Operations and maintenance personnel
Service delivery and facilities support teams
More details
Prerequisites
- There are no mandatory prerequisites for attending this course.
- While prior experience in data centre operations is beneficial, it is not required. Participants are strongly recommended to have completed the Certified Data Centre Professional (CDCP®) or Data Centre Foundation Certificate (DCFC®) course, or possess equivalent knowledge before attending CDFOS®
Exam & Certification Details
- Duration: 90 minutes
- Questions: 60 multiple-choice questions
- Exam Type: Closed book
- Pass Mark: 42 correct answers (70%)
Certification
Candidates who successfully pass the exam will receive the official Certified Data Centre Facilities Operations Specialist (CDFOS®) certificate.
The certification is accredited by EXIN, a globally recognised independent certification body, and is valid for three years, after which recertification is required
Statements
Licensing and accreditation
This course is offered according to Partner Program Agreement and complies with the License Agreement requirements
Equity Policy
Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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