Webinar: What did ITIL5 give us?
ITIL® 5 is here – and it’s reshaping how organizations deliver value through digital products and services. In this session, learn how ITIL® 5 updates the service lifecycle, integrates AI, and strengthens data governance to make your teams complexity-ready and future-proof.
Hosted by: Adding Value Consulting (AVC)
Speaker: Josef Katkits. ITIL® Trainer – AVC
You’ll explore:
- How ITIL® 5 shifts focus from generic services to digital products
- The unified lifecycle model and what it means for value co-creation
- AI’s role in service delivery and the 6C AI Capability Model
- Re-definitions of value, service journey, and sustainability in ITIL® 5
- Practical insights on data governance, DevOps, and Agile integration
Perfect for:
IT Professionals, Service Managers, Digital Product Owners, Project & Change Leaders, Agile & DevOps Teams, and anyone involved in delivering customer and employee value
Your information will only be used for webinar communications and will not be shared.
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