CompTIA A+ Core 1 (for IT technical support) - eLearning (exam included)

450,00 EUR

  • 15 hours
eLearning

CompTIA A+ is the industry standard for launching IT careers in today's digital world. This certification certifies candidates as proven problem solvers for supporting current core technologies such as security, networking, virtualization, etc. CompTIA A+ is the only recognized industry certification that uses skills tests to demonstrate that professionals can think quickly to perform critical IT support roles. Employers worldwide trust him to identify contacts for endpoint management and technical support. CompTIA A+ is used more than any other IT competence in technical support. The versions of this certification are CompTIA A+ 220-1101 (Core 1)

Why CompTIA A+?

  • CompTIA A+ provides a holistic view of the basics of IT operation and support. According to the US Bureau of Labor Statistics, CompTIA-certified employees with less than one year of work experience have more knowledge than non-certified employees with three years of work experience.
  • CompTIA A+ certification is increasingly required for various positions.
  • CompTIA performance qualifications are highly valued by employees because they validate skills and knowledge
  • The CompTIA A+ core family has recently been expanded to address growing areas of IT support, such as: Security, operational procedures, networking and connectivity.

What is CompTIA A+ useful for?

  • Increased use of SaaS applications for remote work
  • Learn more about troubleshooting and remote diagnosis and correction of common software, hardware or connectivity issues
  • Shift core technology from cloud virtualization and IoT device security to data management and scripting
  • Several operating systems that engineers now frequently encounter, including critical systems, their uses, and how to run them properly
  • Reflecting the changing work roles, many tasks are sent to specialist suppliers as certifiers must assess whether something is best addressed on site, or save time and money by providing know-how directly to the supplier.

Course timeline

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  1. Hardware

    Lesson 01

    Identify, use and connect hardware components and devices, including the broad knowledge of various devices now needed to support remote personnel

  2. Operating Systems

    Lesson 02

    Installing and supporting Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.

  3. Software troubleshooting

    Lesson 03

    Troubleshoot PC and mobile device problems, including common operating system, malware and security issues.

  4. Networking

    Lesson 05

    Explanation of types of networks and connections, including TCP/IP, WIFI and SOHO.

  5. Troubleshooting

    Lesson 05

    Troubleshoot real-world devices and networks quickly and efficiently

  6. Security

    Lesson 06

    Identify and protect against security vulnerabilities in devices and their network connections

  7. Mobile devices

    Lesson 07

    Install and configure laptops and other mobile devices and supporting applications to ensure connectivity for end users

  8. Virtualization and cloud computing

    Lesson 08

    Compare and contrast cloud computing concepts and set up client-side virtualization

  9. Operational procedures

    Lesson 09

    Following best practices for safety, environmental impact, communication and professionalism

Learning Outcomes

Candidates will learn about the following topics:

IT infrastructure

IT infrastructure support practices, such as advanced troubleshooting for device connectivity, end-point management and basic networking

Identify

How to identify, use, connect, configure and support hardware for mobile, PC and IoT, including connectors, peripherals and components. Detect and address vulnerabilities in the security of network connections and devices.

Security functions

How to perform essential basic security functions, such as addressing privacy concerns, detecting and removing malware, hardening devices and optimizing physical security

Installation

installation, support and configuration of Windows OS, and understanding of other operating systems such as Linux, Mac, iOS and Android. Install and configure mobile devices such as laptops and cell phones

Troubleshoot

Troubleshoot and resolve core service and support issues. Troubleshoot software on PCs and mobile devices for functions such as application security. Troubleshooting device and network problems

Best practices

Best practices for documentation, IT scripting and change management. Follow and apply best practices for environmental protection, safety, professionalism and communication

Networks and Connections

Different types of networks and connections, including WIFI, TCP/IP, and Small Office/Home Office (SOHO)

Cloud computing

Compare, contrast and use cloud computing and client-side visualization

Data Storage

Best practices for data storage, recovery and management

SaaS

Management of client- and cloud-based SaaS software

Key Features

Language

Course and material are in English

Duration

Approximately 15 hours

Access

12 months access to the platform in CompTIA CertMaster Learn (self-paced online course)

Material

10 video lessons with performance-based questions

Practices

100 practice questions with flashcards ensure you know the terminology and acronyms needed for the exam

Exam simulation

Final assessment with 90 questions that simulate the exam experience

Virtual Labs

CompTIA A+ Core 1 Virtual Labs included

Official Exam Included (core 1)

Test provider: Person Vue (test center or online testing)

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CompTIA A+ certification training

Who Should Enroll in this Program?

Desktop Support Specialist

Field Service Technician

Help Desk Technician

Associate network engineer

System support technician

Junior system administrator

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Online Exam Details

CompTIA A+ 220-1101 (Core 1)

Prior Knowledge

To access the CompTIA A+ course and Core 1 and Core 2 exams, candidates are recommended to have:

From 9 to 12 months of practical experience in a help desk support technician, desktop support technician, or field service technician position.

Exam Details

  • Multiple-choice, performance-based questions (PBQs): Performance-based questions are exam items designed to test a candidate's ability to solve problems in a real-world environment and are delivered as simulations or within virtual environments) and drag and drops
  • Maximum of 90 questions per exam
  • Pass score: 220-1101: 675 (on a scale of 900)
  • Exam provider: Person Vue (exam center or online exam).
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