AI+ Microsoft 365 Copilot Retail Specialty™ - eLearning (exam included)
275,00 EUR
- 16 hours
Transform modern retail with the AI+ Microsoft 365 Copilot Retail Specialty™ certification. Learn how to apply AI and Microsoft 365 Copilot to streamline operations, optimize inventory, analyze retail data, personalize customer experiences, and support smarter business decisions. Through practical activities, case studies, and a capstone project, develop hands-on skills in AI-powered retail analytics, workflow automation, demand forecasting, prompt engineering, and responsible AI. Gain the expertise to drive more efficient, data-driven, and customer-focused retail operations.
What Is Included?
Language
Course and material in English
Level
Intermediate level (Category: AI+ Professional)
Access
1 year access to the platform 24/7
8 hours of video lessons & multimedia resources
16 hours of study time recommendation
Material
Video, PDF Material, audio eBook, Podcasts, quizzes and assessments.
Tools You’ll Explore
Microsoft Copilot Studio, Store Operations Agent, Microsoft Power BI, Microsoft Graph, Microsoft Fabric, Microsoft Dataverse, Dynamics 365 Commerce, Microsoft Purview, Microsoft Entra ID, Microsoft Power Automate, Microsoft Power Apps, Dynamics 365 Customer Insights, Microsoft Planner, Azure OpenAI Service
Exam
Online Proctored Exam with One Free Retake included
Certificate
Certification of completion included
Master AI-Powered Retail Excellence with Microsoft 365 Copilot
Apply Microsoft 365 Copilot across merchandising, marketing, sales, inventory, and store operations.
What Skills Will You Gain?
At the end of this course, you will be able to:
Explore
Explore AI’s role in retail, Microsoft 365 Copilot, Microsoft Graph, data security, and responsible AI.
Identify
Use Copilot to identify stock risks, analyze performance, and generate cross-store reports.
Improve
Improve prompts, connect supply chain tools, and optimize Copilot-powered workflows.
Support
Use Copilot to support store layouts, seasonal campaigns, sales strategies, and daily operations.
Build
Build Copilot Studio agents to answer store questions and automate product and location queries.
Apply
Apply data protection, compliance, bias controls, human oversight, and responsible AI practices.
Utilize
Apply your knowledge in a practical capstone project focused on real-world retail scenarios.
What Will You Learn?
AI & Microsoft 365 Copilot Foundations for Retail
Lesson 1
- The Evolution of AI in Retail
- Microsoft 365 Copilot for Retail
- Copilot & Microsoft Graph: Retail Data Integration
- Data Security and Responsible AI in Retail
- Case Study: Fictional “Style Mart”
Essential Copilot Skills for Retail
Lesson 2
- Getting Started with Microsoft 365 Copilot
- Creating Store Layout Plans
- Designing Seasonal Marketing Campaigns
- AI-Powered Sales Strategies
- Case Study: Fictional “Urban Style”
Advanced Copilot Applications in Retail
Lesson 3
- Predicting Inventory Shortages
- Creating Cross-Store Performance Reports
- Case Study: Fictional “Fresh Find”
Copilot Studio Agents for Retail
Lesson 4
- Introduction to Copilot Studio for Retail
- Building In-Store Query Assistants
- Automating Store Location and Product Availability Queries
Optimizing Copilot for Retail
Lesson 5
- Refining Prompts for Customer Engagement
- Integrating Supply Chain Tools
- Case Study: Fictional “Quick Mart”
Responsible AI with Copilot — Policy, Safety & Trust
Lesson 6
- Applying Responsible AI Principles
- Data Protection and Compliance
- Managing Bias, Hallucinations, and Human Oversight
- Implementing Responsible AI Practices
Capstone Project — End-to-End Retail with Copilot
Lesson 7
- Project Overview and Objectives
- Step-by-Step Project Guide
- Key Takeaways and Outcomes
- Conclusion
- Optional Open-Ended Projects
Who Should Enroll in this Program?
Retail Professionals
Store Managers & Retail Leaders
Merchandising Professionals
Marketing & Sales Professionals
Retail Operations Teams
Business Analysts & Data Professionals
Microsoft 365 & Technology Professionals
Retail Transformation & Innovation Leaders
AI-Powered Retail Professionals
More Details
Prerequisites
- Microsoft 365 Familiarity: Basic experience with Microsoft 365 applications.
- Retail Knowledge: General understanding of retail operations and workflows.
- Data Interpretation: Ability to understand sales, inventory, and performance reports.
- Clear Communication: Ability to define tasks with clear goals, context, and requirements.
- AI Awareness: Ability to review AI-generated content for accuracy, privacy, fairness, and compliance.
Exam Details
- Duration: 90 minutes
- Passing :70% (35/50)
- Format: 50 multiple-choice/multiple-response questions
- Delivery Method: Online via proctored exam platform (flexible scheduling)
- Language: English
Licensing and accreditation
This course is offered by AVC according to Partner Program Agreement and complies with the License Agreement requirements.
Equity Policy
AVC does not provide accommodations due to a disability or medical condition of any students. Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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