AI+ Customer Service ™ - eLearning (exam included)
225,00 EUR
- 15 hours
The AI+ Customer Service Certification is designed to help professionals leverage Artificial Intelligence (AI) to improve customer service using smart technologies. It provides a solid foundation in AI concepts such as Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), focusing on their role in enhancing customer interactions. The course includes hands-on workshops, case studies, and real-world applications, while also highlighting ethical AI use and advanced data analysis to elevate customer experiences and create tailored AI solutions.
Key Features
Language
Course and material in English
Level
Beginner level
Access
1 year access to the platform 24/7
6 hours of video lessons & multimedia
15 hours of study time recommendation
Material
Video, PDF Material, audio eBook, Podcasts, quizzes and assessments.
Tools You’ll Master
Zendesk, Freddy AI, Octane AI, Rulai
Exam
Online Proctored Exam with One Free Retake
Certificate
Certification of completion included
About the course
Transform customer experiences using AI-driven service strategies.
The AI+ Customer Service Certification is designed to help professionals leverage Artificial Intelligence (AI) to improve customer service using smart technologies. It provides a solid foundation in AI concepts such as Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), focusing on their role in enhancing customer interactions. The course includes hands-on workshops, case studies, and real-world applications, while also highlighting ethical AI use and advanced data analysis to elevate customer experiences and create tailored AI solutions.
Industry Growth: Transforming Customer Experience Across Every Touchpoint
- Enhanced Engagement: AI tools are being designed to speed up responses and streamline customer interactions.
- Emotion Analysis: AI is used to interpret customer sentiment and deliver more personalized support experiences.
- Operational Efficiency: Virtual agents and voice bots improve scalability and service quality across channels.
- Rising Demand: AI-skilled professionals in customer service are in high demand globally, offering lucrative career opportunities.
Maximize Customer Experience with AI
Understand fundamental AI concepts to optimize sales processes, forecast trends, and strengthen customer interactions.
Learning Outcomes
At the end of this course, you will be able to:
AI basics
Develop a solid grasp of AI basics, including its history, evolution, and relevance to sales functions.
AI tools
Learn to use AI tools and technologies in practical settings to improve sales through automation, personalization, and data-informed decisions.
Integrate
Build the skills to integrate AI into sales workflows, enhance CRM capabilities, and use data insights to drive better business results.
Ethics
Explore ethical AI use to build trust, and develop the skills needed to deliver exceptional service at scale for a competitive advantage.
Course timeline
Introduction to AI in Customer Service
Lesson 1
- 1.1 Overview of AI
- 1.2 Relevance of AI in Customer Service
Understanding AI Technologies
Lesson 2
- 2.1 Overview of Machine Learning
- 2.2 Natural Language Processing (NLP)
- 2.3 Deep Learning and Neural Networks
- 2.4 AI-Driven Analytics
Data Collection and Analysis
Lesson 3
- 3.1 Gathering Customer Data
- 3.2 Data Quality and Integrity
- 3.3 Analyzing Data for Insights
- 3.4 Applying Insights to Enhance Customer Service
Implementing AI Solutions
Lesson 4
- 4.1 AI Solutions for Customer Service
- 4.2 Integration into Customer Service Systems
- 4.3 Training and Change Management
- 4.4 Measuring the Impact of AI on Customer Service
Optimizing Customer Experiences
Lesson 5
- 5.1 Using AI to Create Personalized Customer Interactions
- 5.2 Increasing Service Efficiency with AI
- 5.3 Case Studies: Successful AI Implementations in Customer Service
Ethical Considerations and Trust
Lesson 6
- 6.1 Ethical AI Use in Customer Service
- 6.2 Building Trust through Transparency
- 6.3 Compliance with Data Privacy Regulations
Future of AI in Customer Service
Lesson 7
- 7.1 Emerging Trends and Advancements in AI Technologies
- 7.2 Innovative Use Cases for AI in Customer Service
- 7.3 Preparing for AI Evolution in Customer Service
- 7.4 Ethical and Societal Considerations
Creating an AI Strategy for Your Organization
Lesson 8
- 8.1 Developing Strategic Plan for AI Implementation and Evolution
- 8.2 Cultivating an AI-Driven Culture
- 8.3 Overcoming Challenges and Measuring Success
AI Agents for Customer Service
Optional Module
- What Are AI Agents
- Types of AI Agents
- Applications and Trend of AI Agents in Sales
Who Should Enroll in this Program?
Customer Service Executives: Boost your expertise by using AI to enhance customer interactions and streamline service delivery.
Technology Leaders: Implement AI solutions to modernize customer support and increase operational efficiency.
Customer Experience Professionals: Leverage AI insights to design personalized and seamless customer journeys.
Students & Fresh Graduates: Build in-demand, future-ready skills in AI-driven customer service to stay competitive in the job market.
Business Analysts: Use AI tools to interpret customer data and refine service strategies for better outcomes.
More Details
Pre-requisites
- A foundational understanding of how customer service contributes to overall business performance.
- Basic knowledge of digital tools, software platforms, and core AI concepts.
- Awareness of strategic decision-making, particularly in tech adoption and customer service enhancement.
- A strong interest in exploring how AI can revolutionize customer service and deliver business value.
Exam Details
- Duration: 90 minutes
- Passing :70% (35/50)
- Format: 50 multiple-choice/multiple-response questions
- Delivery Method: Online via proctored exam platform (flexible scheduling)
- Language: English
Licensing and accreditation
This course is offered by AVC according to Partner Program Agreement and complies with the License Agreement requirements.
Equity Policy
AVC does not provide accommodations due to a disability or medical condition of any students. Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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