Lean IT Foundation Premium - eLearning (exam included)
650,00 EUR
Lean IT helps IT organizations ensure they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize, and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods.
Lean Principles
are concerned with the following:
- Increasing customer value.
- Eliminating waste (work that does not add value).
- Management as a facilitator.
- The involvement of all employees.
- Continual improvement.
- Preserving value with less work.
Course timeline
Introduction of Lean
Lesson 01
Costumer
Lesson 02
Process
Lesson 03
Performance
Lesson 04
Lean Organization
Lesson 05
Behavior and Attitude
Lesson 06
Problem Solving
Lesson 07
Exam Format
Examination Information
The exam will be taken online! We need a computer with internet for the exam and a webcam (ProctorU). Exams are included in this eLearning package. Very flexible!
Exam Format:
- Multiple choice
- 40 questions per paper
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes duration
- Closed book
Learning Outcomes
At the end of this Lean IT Foundation Premium eLearning Course, you will be able to:
Principles of Lean IT
Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees, and processes.
Lean IT analysis tools
Utilize several Lean IT analysis tools and understand the application of the Lean IT philosophy in an IT environment.
Increase customer satisfaction
Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
Align business services
Align business services with IT to evaluate a service delivery solution and identify and reduce non-value-adding activity.
Streamline processes
Streamline and automate compliance processes to lessen cost and risk.
Improves agility, service quality, and efficiency
Enable an organization to achieve operational excellence through improved agility, service quality, and efficiency.
Value-oriented culture
Build a customer and value-oriented culture where employees engage in Lean IT processes.
Optimize IT operations
Optimize IT operations and processes supporting critical business applications and services.
Problem solving
Implement a rigorous problem-solving process to achieve excellent strategic and financial value.
The Lean Philosophy
The principles underlying the Lean philosophy
Costumer Value
The importance of understanding and delivering customer value
Lean & Processes
The way Lean looks at processes and the waste within them
Performance
How to measure performance and the critical determinants of performance.
Lean & Management tools
What the organizational requirements are when implementing Lean, including visual management tools.
The DMAIC problem-solving model.
The DMAIC problem-solving model.
Key Features
Access duration
120 days assess to the platform
12 lessons
(3,5 hours of sound and slides pre-recorded by an accredited teacher)
Downloadable PDF
documents with detailed content for each lesson
One Official test exam
The exam will be taken online! We need a computer with internet for the exam and a webcam (ProctorU). Exams are included in this eLearning package.
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