ITIL® 4 Specialist: Monitor, Support and Fulfill - eLearning (exam included)
795,00 EUR
ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of the ITIL 4 Practice Manager modules that help individuals demonstrate their understanding and implementation of the principles contained in the five ITIL Management Practices to maximize value at both the strategic and operational levels.
Why this course?
ITIL 4 Specialist: Monitor, Support, and Fulfil is designed for IT professionals who want to take their careers to the next level. This certification is designed to equip individuals with the skills and knowledge needed to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain, and executing end-to-end service delivery. Earning this certification demonstrates an individual's commitment to achieving operational efficiency, delivering value to customers, and contributing to the growth of their organization.
What is included?
ITIL 4 Specialist: Monitor, Support and Fulfil is one of three batches of the ITIL 4 Practice Manager (ITIL PM) stream. It consists of five modules, each based on an individual ITIL practice.
- ITIL 4 Practitioner: Incident Management
- 'ITIL 4 Practitioner: Monitoring and Event Management'
- ITIL 4 Practitioner: Problem Management
- ITIL 4 Practitioner: Service Desk
- ITIL 4 Practitioner: Service Request Management
Course timeline
Incident Management
Module 1
Monitoring and Event Management
Module 2
Problem Management
Module 3
Service Desk
Module 4
Service Request Management
Module 5
Learning Outcomes
At the end of this course, you will be able to:
Frameworks
Gain an in-depth understanding of the flexible and versatile frameworks in the Hadoop ecosystem, such as Pig, Hive, Impala, HBase, Sqoop, Flume, and Yarn
Integration
Integrating practices into the organization's value streams
Stakeholders
Ensure that stakeholders understand both strategic and operational requirements for creating value and achieving business objectives
Collaboration
Understand the connections and opportunities for collaboration among these five practices
Metrics
Using metrics and success factors from practices to improve performance
Proficiency
Evaluate, measure and cultivate the proficiency of different practices by using the ITIL Maturity Model
Who Should Enroll in This Program?
Requirements:
To access any of the ITIL 4 Specialist: Monitor, Support and Fulfil modules, candidates must hold an ITIL 4 Foundation certification.
Ordering our ITIL 4 Monitor, Support and Fulfil or ITIL 4 Practitioner self-study packages will qualify you for the corresponding final certification exam, which covers all requirements imposed by PeopleCert.
Project Manager
Product Manager
Senior / Middle manager
PMOs
How do you achieve certification & prepare
How do you achieve?
To achieve this qualification, candidates must take and pass all five ITIL 4 Practitioner exams in the series. Alternatively, candidates can opt for the combined ITIL 4 Specialist: Monitor, Support and Fulfil, which allows five ITIL Practices to be covered by taking only one exam instead of five. In this case, candidates need only take one 90-minute certification exam instead of five separate exams of 30 minutes each.
Once certified in ITIL 4 Monitor, Support and Fulfil, candidates must complete ITIL 4 Specialist: Create, Deliver and Support to achieve the ITIL 4 Practice Manager (ITIL 4 PM) qualification.
To access all of these exams, candidates must hold the ITIL 4 Foundation certificate.
How do you prepare?
Candidates can prepare for the exams in various ways, thanks to AVC's training packages.
AVC offers an ITIL 4 Monitor, Support and Fulfil self-study course for each module available in the ITIL 4 Monitor, Support and Fulfil bundle. These bundles include:
- The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample tasks.
- The Official PeopleCert eBook
- A PeopleCert exam voucher code that is valid for 12 months
- Candidates may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.
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