Adding Value Consulting
ITIL®4 Specialist High Velocity IT - eLearning (exam included)
IT Service & Architecture

ITIL®4 Specialist High Velocity IT - eLearning (exam included)

795,00 EUR

eLearning

This ITIL® 4 Specialist: High Velocity IT (HVIT) course will familiarize you with working practices like agile and lean management and technologies such as automation testing, cloud, and more. This course is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), who work toward delivering high velocity IT.

Course timeline

Hero

  1. Course Introduction

    Lesson 01

  2. Concepts regarding the high velocity nature of the digital enterprise, including the demand it places on IT

    Lesson 02

    1) Understand the following terms:
    - Digital organization
    - High velocity IT
    - Digital transformation
    - IT transformation
    - Digital product
    - Digital technology

    2) Understand when the transformation to high velocity IT is desirable and feasible

    3) Understand the five objectives associated with digital products to achieve
    - Valuable investments - strategically innovative and effective application of IT
    - Fast development - quick realization and delivery of IT services and IT-related products
    - Resilient operations - highly resilient IT services and IT-related products
    - Co-created value - effective interactions between service provider and consumer
    - Assured conformance - to governance, risk and compliance (GRC) requirements

  3. Digital product lifecycle in terms of the ITIL “operating model”

    Lesson 03

    Understand how high-velocity IT relates to
    - The four dimensions of service management
    - The ITIL service value system
    - The service value chain
    - The digital product lifecycle

  4. Importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT

    Lesson 04

    Know how to use the following principles, models, and concepts:
    - Ethics
    - Safety culture
    - Lean culture
    - Toyota Kata
    - Lean / agile / resilient / continuous
    - Service-dominant logic
    - Design thinking
    - Complexity thinking

  5. Contribute to achieving value with digital products

    Lesson 05

    1) Know how the service provider ensures that valuable investments are achieved

    2) Know how to use the following practices to contribute to achieving valuable investments
    - Portfolio management
    - Relationship management

    3) Know how the service provider ensures that fast development is achieved

    4) Know how to use the following practices to contribute to the achievement of - fast development
    - Architecture management
    - Business analysis
    - Deployment management
    - Service validation and testing
    - Software development and management

Learning Outcomes

When you complete this course, you will be able to accomplish the following:

High-velocity

Understand how digital enterprises perform in high–velocity environments

ITIL Principles

Obtain a fair understanding of ITIL Guiding Principles

Product life cycle

Understand the digital product life cycle in terms of the ITIL “operating model”

Digital products

Learn how to achieve maximum value with digital products

Who Should Enroll in this Program?

Prerequisites:

- Passed the ITIL 4 Foundation examination

- Attended an accredited training course for this module

This course is ideal for candidates in IT management and service management roles as well as individuals who want to achieve the ITIL Managing Professional (MP) designation. Roles may include:

Project managers

Vendor managers

Account managers

IT service managers

Service delivery managers

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