ITIL®4 Specialist: Create, Deliver & Support - Classroom (exam included)
1.850,00 EUR
- 2 days
Our accredited ITIL 4 Create, Deliver, and Support (CDS) learning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to create, deliver, and support services described in the CDS syllabus. The ITIL 4 CDS qualification is one of the prerequisites for the ITIL 4 Managing Professional designation, which assesses the candidate’s practical and technical knowledge about running successful, modern IT-enabled services, teams, and workflows.
Course timeline
Course Introduction
Lesson 01
▪ Introduction
▪ Foundation recap
Organizational challenges and managing resources
Lesson 02
Shift left approach
Lesson 03
Information & technology across the SVS
Lesson 04
Design service value streams
Lesson 05
Practices new service value stream
Lesson 06
Practices restoration of live service value stream - Part 1
Lesson 07
Practices restoration of live service value stream - Part 2
Lesson 08
Coordinate and prioritise work
Lesson 09
Commercial and sourcing considerations
Lesson 10
Learning Outcomes
When you complete this ITIL®4 Specialist: Create, Deliver & Support Course, you will be able to accomplish the following:
Plan and Build
Understand how to plan and build a service value stream to create, deliver, and support services
ITIL Practices
Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
Deliver
Know how to create, deliver and support services
Key Features
Classroom
2 Days of classroom
Materials
Downloadable PDF documents with detailed content for each lesson
Exam Voucher
The official online exam is included! Exam voucher validity: 12 months.
Who Should Enroll in this Program?
Target Audience: This course is mainly suitable for professionals responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
PRE-REQUISITES: There are two formal prerequisites to sit the exam. You must have passed the ITIL 4 Foundation or Managing Professional Transition examination and attend an accredited training course.
ITSM Managers
ITSM Practitioners Managing IT-enabled Products and Services
IT Service Management Professionals
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