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ITIL®4 Foundation - Classroom (exam included)
IT Service & Architecture

ITIL®4 Foundation - Classroom (exam included)

1.450,00 EUR

  • 2 days
Classroom
Live Virtual Classroom
In House / In Company
Select your start date

The ITIL®4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management.

About ITIL®4

ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together. ITIL 4 enables IT teams to continue their important role in modern business strategy.

It expands previous versions, supports existing investments in ITIL, and provides a full service digital operating model for the delivery and operation of technically enabled products and services. This means that ITIL4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as the technology develops.

Course timeline

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  1. Course Introduction

    Lesson 01

    • Introduction to IT Service Management in the Modern World
    • Introduction to ITIL 4
    • Exam Details

  2. Service Management: Key Concepts

    Lesson 02

    • Value and Value Co-Creation
    • Value: Service, Products, and Resources
    • Service Relationships
    • Value: Outcomes, Costs, and Risks

  3. The Guiding Principles

    Lesson 03

    • The Seven Guiding Principles
    • Applying the Guiding Principles

  4. The Four Dimensions of Service Management

    Lesson 04

    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • External Factors and PESTEL-Model

  5. Service Value System

    Lesson 05

    • Overview of Service Value System
    • Overview of the Service Value Chain

  6. Continual Improvement

    Lesson 06

    • Introduction to Continual Improvement
    • The Continual Improvement Model
    • Relationship between Continual Improvement and Guiding Principles

  7. Overview of ITIL Practices

    Lesson 07

    • Purpose of ITIL Practices
    • The Continual Improvement of Practice
    • The Change Control Practice
    • The Incident Management Practice
    • The Problem Management Practice
    • The Service Request Management Practice
    • The Service Desk Practice
    • The Service Level Management Practice

  8. Exam Format

    Exam Information

    • 1 hour
    • 40 questions; multiple choice issues
    • 65% right required for passing
    • Book is not allowed at the time of the test
    • When you have passed the exam, you will receive one
    • ITIL4® Foundation certificate from Peoplecert.

Learning Outcomes

When you complete this ITIL4 Foundation Classroom Course, you will be able to accomplish the following:

ITIL Concepts

Understand the key concepts in ITIL service management and understand the four dimensions of ITIL service management.

ITIL Adaptation

Understand how ITIL principles can help organizations adopt and adapt ITIL service management.

ITIL's Services

Understand the purpose and components of the ITIL service's value system, and the activities of the service value chain and how they connect.

Who Should Enroll in this Program?

ITIL Foundation certification is one of the most highly valued qualifications on the resume of any ITSM professional. The ITIL 4 Foundation course is best suited for:

IT Managers/IT Architects

System Administrators and Analysts

Operations Manager, Database Administrators

Process Owners, Practitioners

Service Delivery Professional, Quality Analyst

CIOs, CTOs, IT Directors

Start course now

ITIL®4 Foundation Exam

is included in this course

Exam information

  • 1 hour
  • 40 questions; multiple choice issues
  • 65% right required for passing
  • Book is not allowed at the time of the test
  • When you have passed the exam, you will receive one
  • ITIL4® Foundation certificate from Peoplecert.

The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. With the help of the ITIL4 concepts and terminology, case study-based activities and examples included in the course, you will acquire knowledge and skills in order to successfully transfer the ITIL4 Foundation certification.

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