SIAM™ (Service Integration and Management) Foundation - eLearning (exam included)

590,00 EUR

  • 15 hours
eLearning

SIAM is an approach to service integration and management that brings together the principles of governance, management, integration, assurance, and coordination. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI) This framework enables organizations to manage multiple service providers with an aligned approach to service management. SIAM's principles enable you to effectively manage your services by providing governance, management, integration, assurance, and coordination.

Course timeline

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  1. Introduction to SIAM™

    Lesson 01

    Introduction to SIAM™

  2. SIAM implementation roadmap

    Lesson 02

    SIAM implementation and understanding of the roadmap.

  3. SIAM roles and responsibilities

    Lesson 03

    SIAM understanding and insights into different roles and their responsibilities.

  4. SIAM practices

    Lesson 04

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  5. Processes in support of SIAM

    Lesson 05

    An expanded understanding of different processes and support systems regarding SIAM.

  6. SIAM challenges and risks

    Lesson 06

    Extended knowledge of conceivable risks and challenges

  7. SIAM™ Foundation Exam

    Exam Information

    There are no mandatory requirements for entry to the SIAM Foundation exam.

    • Duration of 60 minutes
    • Closed book
    • 40 multiple-choice questions
    • Achieved score: 26/40 points - 65%

Learning Outcomes

At the end of this SIAM Foundation eLearning Course, you will be able to:

Processes and concepts

Understand key SIAM concepts and processes in the organization

SIAM ecosystem

Building a SIAM ecosystem to better organize organizational resources.

Better support with SIAM implementation

Provide better support during SIAM implementation by understanding key considerations related to key processes.

Mitigate risks

Mitigate risks associated with integration services and the SIAM ecosystem

Improve organizational services

Link different practices to SIAM to improve and expand organizational services.

Integrate services

Integrate services using different structures based on SIAM practices and methodologies.

Identification of Key stages

Identify the key stages of SIAM implementation to better plan implementation.

Roles and responsibilities

Identify roles and responsibilities of SIAM in processes and organizations

Knowledge of appropriate SIAM practices

Better selection of the most appropriate SIAM practices based on the environment and maturity of the organization.

Key Features

120 days access to the e-learning platform, 24/7 access

8 practical lessons

Downloadable PDF

documents with detailed content (slides, explanations) for each lesson

1 test exam

The official SIAM™ Foundation exam (online).

Course quizzes

Interim course quizzes with immediate online correction

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Who Should Enroll in This Program?

SIAM certifications equip individuals with the necessary knowledge and skills to excel in areas such as IT governance, IT operations, IT outsourcing, vendor management, service level agreements (SLAs), process integration and efficient service delivery.

Service manager

Operation Manager

IT manager

IT operation

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